Technical Support Specialist

Experis UK; Hursley; On-site; GBP 40,000 - 60,000; Full time

Job summary

Experis UK is seeking an Application Duty Technician to deliver Level 2/3 application support for a government project in a live-service environment. You will investigate user incidents, diagnose underlying issues and work through to service restoration or fixes.

Contributors include working with clients, third-party suppliers and IBM delivery teams to restore service, using monitoring tools to identify issues and applying knowledge across applications, databases and technologies to maintain

Qualifications

• Candidates must have experience in application support or a comparable Level 2/3 environment.
• Hands-on knowledge of Netcool, ServiceNow, PowerShell, SQL and Oracle.
• Ability to troubleshoot logically and communicate clearly with technical teams and customers.

Responsibilities

• Deliver Level 2/3 application support for a business-critical system.
• Investigate and diagnose user incidents, taking issues through to resolution.
• Work with clients, third parties and IBM delivery teams to restore service and implement fixes.
• Use monitoring and event-management tools to identify and investigate service issues.
• Apply technical knowledge across applications, databases and supporting technologies to maintain reliable live services.

Tools

Netcool

ServiceNow (SNOW)

PowerShell

SQL

Oracle

Job description

Application Duty Technician – Level 2/3 Support

Requirement: Five years’ continuous UK residency

The Opportunity

Support a one-of-a-kind National Critical Infrastructure system on a government project, working closely with the client, third-party suppliers and IBM delivery teams.

As an Application Duty Technician, you will provide Level 2/3 application support within a live-service environment, helping maintain a 99.99% service-level agreement. This is a varied, hands‑on role where you will investigate user incidents, diagnose underlying issues and work through to service restoration or implementation of a fix.

What You’ll Be Doing

• Delivering Level 2/3 application support for a business‑critical system.
• Investigating and diagnosing user incidents, taking issues through to resolution.
• Working with clients, third parties and IBM delivery teams to restore service and implement fixes.
• Using monitoring and event‑management tools to identify and investigate service issues.
• Applying your technical knowledge across applications, databases and supporting technologies to maintain reliable live services.

What You’ll Bring

Experience in application support or a comparable Level 2/3 technical support environment, with hands‑on knowledge of:

• Netcool
• ServiceNow (SNOW)
• PowerShell
• SQL
• Oracle

You will take a logical approach to troubleshooting, communicate clearly with technical teams and customers, and be comfortable supporting services where availability is critical.