Application Duty Technician

Experis UK; Winchester; On-site; GBP 45,000 - 65,000; Full time

Job summary

Experis UK is recruiting for an Application Duty Technician (Level 2/3) to support a government project on-site at Hursley, five days a week. Start date ASAP and a requirement of five years' continuous UK residency.

You will investigate incidents, diagnose root causes, and work with IBM delivery teams and third parties to restore service. The role focuses on delivering robust application support in a live-service environment, maintaining high SLAs, and applying your knowledge across databases,

Qualifications

• Hands-on experience in application support or equivalent Level 2/3 technical support environment.
• Knowledge of monitoring and event-management tools; ability to troubleshoot live-service incidents.
• Ability to communicate clearly with technical teams and customers during restoration of services.

Responsibilities

• Deliver Level 2/3 application support for a business-critical system.
• Investigate and diagnose user incidents, guiding issues to resolution.
• Collaborate with clients, third parties and IBM delivery teams to restore service and implement fixes.
• Use monitoring tools to identify service issues and support fix implementations.
• Apply technical knowledge across applications, databases and supporting technologies to maintain live services.

Skills

Netcool

ServiceNow

PowerShell

SQL

Oracle

SolarWinds

Tools

AIX

MQ

AWS

EC2

VPC

Job description

Application Duty Technician - Level 2/3 Support

Location: Hursley - on-site five days per week

Start date: ASAP

Requirement: Five years' continuous UK residency

The Opportunity

Support a one-of-a-kind National Critical Infrastructure system on a government project, working closely with the client, third-party suppliers and IBM delivery teams.

As an Application Duty Technician, you will provide Level 2/3 application support within a live-service environment, helping maintain a 99.99% service-level agreement. This is a varied, hands-on role where you will investigate user incidents, diagnose underlying issues and work through to service restoration or implementation of a fix.

What You'll Be Doing

• Delivering Level 2/3 application support for a business-critical system.
• Investigating and diagnosing user incidents, taking issues through to resolution.
• Working with clients, third parties and IBM delivery teams to restore service and implement fixes.
• Using monitoring and event-management tools to identify and investigate service issues.
• Applying your technical knowledge across applications, databases and supporting technologies to maintain reliable live services.

What You'll Bring

Experience in application support or a comparable Level 2/3 technical support environment, with hands‑on knowledge of:

• Netcool
• ServiceNow (SNOW)
• PowerShell
• SQL
• Oracle
• SolarWinds

You will take a logical approach to troubleshooting, communicate clearly with technical teams and customers, and be comfortable supporting services where availability is critical.

Desirable Experience

• AIX
• MQ
• AWS, particularly EC2 and VPC

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