Application Support Engineer

Intec Select Ltd; Taplow; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Intec Select Ltd. is seeking an Applications Support Engineer in Maidenhead on a hybrid pattern. You will provide Level 1 support, triage escalations, and assist with improvements and projects across core business applications.

You will work with internal teams and external vendors to keep systems reliable, support data management, and deliver effective user support. Strong troubleshooting and communication are essential.

Qualifications

• Experience in application, IT or technical support.
• L1/L2/L3 application support experience.
• Strong troubleshooting and problem-solving skills.
• Experience supporting business applications and users.
• Understanding of databases and data management.
• Experience gathering requirements and resolving system issues.
• Experience working with vendors or SaaS providers.
• Strong communication and organisational skills.

Responsibilities

• Provide Level 1 support for core business applications.
• Elevate complex L2/L3 issues and manage escalations.
• Troubleshoot application, database and system issues.
• Collaborate with business teams to understand requirements.
• Support application integration, automation and process improvements.
• Assist with operational reporting and data management.
• Maintain system documentation and diagrams.
• Support vendors, SaaS providers and service partners.
• Ensure access, licensing, security and disaster recovery guidance.
• Contribute to testing and implementation of projects.

Skills

L1/L2/L3 support

Troubleshooting

Database basics

Vendor/SaaS interaction

Stakeholder comms

Job description

Applications Support Engineer | £65,000 | Maidenhead

Hybrid Working Pattern

Overview

An excellent opportunity has arisen for an Applications Support Engineer to join an established organisation, providing support across core business applications.

The successful candidate will provide Level 1 support, manage Level 2/3 escalations and support application improvements and transformation projects. You will work closely with internal teams and third-party providers to ensure systems remain effective and reliable.

Role & Responsibilities

• Support core business applications and ensure business continuity.
• Provide application support and elevate complex L2/L3 issues.
• Troubleshoot application, database and system issues.
• Work with business teams to understand and resolve requirements.
• Support application integration, automation and process improvements.
• Support databases, master data and operational reporting.
• Support document management and content workflows.
• Contribute to application projects, including testing and implementation.
• Manage software vendors, SaaS providers and service partners.
• Support access, licensing, security and disaster recovery.
• Maintain system documentation and architecture diagrams.
• Identify opportunities to improve processes and reduce manual work.

Skills & Experience

Essential

• Experience in application, IT or technical support.
• L1/L2/L3 application support experience.
• Strong troubleshooting and problem-solving skills.
• Experience supporting business applications and users.
• Understanding of databases and data management.
• Experience gathering requirements and resolving system issues.
• Experience working with vendors or SaaS providers.
• Strong communication and organisational skills.

Desirable

• Experience with systems integration, automation or transformation.
• Knowledge of document management systems.
• Experience with systems administration, security or disaster recovery.
• Experience producing reports or dashboards.
• Experience maintaining technical documentation