Senior Live-Service Application Support Engineer

Experis UK; Hursley; On-site; GBP 40,000 - 60,000; Full time

Job summary

Experis UK is seeking an Application Duty Technician to deliver Level 2/3 application support for a government project in a live-service environment. You will investigate user incidents, diagnose underlying issues and work through to service restoration or fixes.

Contributors include working with clients, third-party suppliers and IBM delivery teams to restore service, using monitoring tools to identify issues and applying knowledge across applications, databases and technologies to maintain

Qualifications

• Candidates must have experience in application support or a comparable Level 2/3 environment.
• Hands-on knowledge of Netcool, ServiceNow, PowerShell, SQL and Oracle.
• Ability to troubleshoot logically and communicate clearly with technical teams and customers.

Responsibilities

• Deliver Level 2/3 application support for a business-critical system.
• Investigate and diagnose user incidents, taking issues through to resolution.
• Work with clients, third parties and IBM delivery teams to restore service and implement fixes.
• Use monitoring and event-management tools to identify and investigate service issues.
• Apply technical knowledge across applications, databases and supporting technologies to maintain reliable live services.

Tools

Netcool

ServiceNow (SNOW)

PowerShell

SQL

Oracle

Job description

Experis UK is seeking an Application Duty Technician to deliver Level 2/3 application support for a government project in a live-service environment. You will investigate user incidents, diagnose underlying issues and work through to service restoration or fixes.

Contributors include working with clients, third-party suppliers and IBM delivery teams to restore service, using monitoring tools to identify issues and applying knowledge across applications, databases and technologies to maintain