Live-Service 2nd/3rd Line App Support Technician (On-site)

Experis UK

Winchester

Sur place

GBP 45 000 - 65 000

Plein temps

Il y a 18 heures

Soyez parmi les premiers à postuler

Obtenez une réponse de cet employeur

Votre CV et votre lettre de motivation, adaptés exactement à ce que l’employeur recherche.

Passez les filtres ATS

Résumé du poste

Experis UK is recruiting for an Application Duty Technician (Level 2/3) to support a government project on-site at Hursley, five days a week. Start date ASAP and a requirement of five years' continuous UK residency.

You will investigate incidents, diagnose root causes, and work with IBM delivery teams and third parties to restore service. The role focuses on delivering robust application support in a live-service environment, maintaining high SLAs, and applying your knowledge across databases,

Qualifications

Hands-on experience in application support or equivalent Level 2/3 technical support environment.
Knowledge of monitoring and event-management tools; ability to troubleshoot live-service incidents.
Ability to communicate clearly with technical teams and customers during restoration of services.

Responsabilités

Deliver Level 2/3 application support for a business-critical system.
Investigate and diagnose user incidents, guiding issues to resolution.
Collaborate with clients, third parties and IBM delivery teams to restore service and implement fixes.
Use monitoring tools to identify service issues and support fix implementations.
Apply technical knowledge across applications, databases and supporting technologies to maintain live services.