Onsite Critical Infra App Support Engineer (L2/L3)

Experis (Austria); Hursley; On-site; GBP 45,000 - 70,000; Full time

Job summary

The Opportunity: Support a National Critical Infrastructure system on a government project, working with the client, third-party suppliers and IBM delivery teams.

As an Application Duty Technician, you will provide Level 2/3 application support within a live-service environment, helping maintain a 99.99% service-level agreement. This is a varied, hands-on role where you will investigate user incidents, diagnose underlying issues and work through to service restoration or implementation of a fix.

Qualifications

• Experience in application support or comparable Level 2/3 technical support environment.
• Hands-on knowledge of incident diagnosis and resolution.
• Ability to work with clients, third parties and IBM delivery teams to restore service.

Responsibilities

• Deliver Level 2/3 application support for a business-critical system.
• Investigate and diagnose user incidents, taking issues through to resolution.
• Collaborate with clients, third parties and IBM delivery teams to restore service and implement fixes.
• Utilize monitoring and event-management tools to identify and investigate service issues.
• Apply technical knowledge across applications, databases and supporting technologies to maintain reliable live services.

Tools

Netcool

ServiceNow (SNOW)

PowerShell

SQL

Oracle

SolarWinds

Job description

The Opportunity: Support a National Critical Infrastructure system on a government project, working with the client, third-party suppliers and IBM delivery teams.

As an Application Duty Technician, you will provide Level 2/3 application support within a live-service environment, helping maintain a 99.99% service-level agreement. This is a varied, hands-on role where you will investigate user incidents, diagnose underlying issues and work through to service restoration or implementation of a fix.