Application Duty Technician

Experis (Austria); Winchester; On-site; GBP 42,000 - 62,000; Full time

Job summary

Experis is seeking an Application Duty Technician to support a government-critical live service from the Hursley site. You will investigate incidents, diagnose issues, and drive service restoration with IBM delivery teams and third-party partners.

The role emphasizes hands-on troubleshooting across applications, databases and supporting tech, using tools like Netcool, ServiceNow, PowerShell, SQL, Oracle and SolarWinds to maintain 99.99% availability.

Qualifications

• Experience in application support or a comparable Level 2/3 technical support environment.
• Hands-on knowledge of listed tools: Netcool, ServiceNow, PowerShell, SQL, Oracle, SolarWinds.

Responsibilities

• Deliver Level 2/3 application support for a business-critical system.
• Investigate and diagnose user incidents, taking issues through to resolution.
• Work with clients, third parties and IBM delivery teams to restore service and implement fixes.
• Use monitoring and event-management tools to identify and investigate service issues.

Skills

Incident troubleshooting

Client communication

Team collaboration

Analytical thinking

System monitoring

Service restoration

Tools

Netcool

ServiceNow (SNOW)

PowerShell

SQL

Oracle

SolarWinds

Job description

Application Duty Technician - Level 2/3 Support

Location: Hursley - on-site five days per week
Start date: ASAP
Requirement: Five years' continuous UK residency

The Opportunity

Support a one-of-a-kind National Critical Infrastructure system on a government project, working closely with the client, third-party suppliers and IBM delivery teams.

As an Application Duty Technician, you will provide Level 2/3 application support within a live-service environment, helping maintain a 99.99% service-level agreement. This is a varied, hands-on role where you will investigate user incidents, diagnose underlying issues and work through to service restoration or implementation of a fix.

What You'll Be Doing

• Delivering Level 2/3 application support for a business-critical system.
• Investigating and diagnosing user incidents, taking issues through to resolution.
• Working with clients, third parties and IBM delivery teams to restore service and implement fixes.
• Using monitoring and event-management tools to identify and investigate service issues.
• Applying your technical knowledge across applications, databases and supporting technologies to maintain reliable live services.

What You'll Bring

Experience in application support or a comparable Level 2/3 technical support environment, with hands-on knowledge of:

• Netcool
• ServiceNow (SNOW)
• PowerShell
• SQL
• Oracle
• SolarWinds

You will take a logical approach to troubleshooting, communicate clearly with technical teams and customers, and be comfortable supporting services where availability is critical.

Desirable Experience

• AIX
• MQ
• AWS, particularly EC2 and VPC