Application Duty Technician

Experis (Austria); Hursley; On-site; GBP 45,000 - 70,000; Full time

Job summary

The Opportunity: Support a National Critical Infrastructure system on a government project, working with the client, third-party suppliers and IBM delivery teams.

As an Application Duty Technician, you will provide Level 2/3 application support within a live-service environment, helping maintain a 99.99% service-level agreement. This is a varied, hands-on role where you will investigate user incidents, diagnose underlying issues and work through to service restoration or implementation of a fix.

Qualifications

• Experience in application support or comparable Level 2/3 technical support environment.
• Hands-on knowledge of incident diagnosis and resolution.
• Ability to work with clients, third parties and IBM delivery teams to restore service.

Responsibilities

• Deliver Level 2/3 application support for a business-critical system.
• Investigate and diagnose user incidents, taking issues through to resolution.
• Collaborate with clients, third parties and IBM delivery teams to restore service and implement fixes.
• Utilize monitoring and event-management tools to identify and investigate service issues.
• Apply technical knowledge across applications, databases and supporting technologies to maintain reliable live services.

Tools

Netcool

ServiceNow (SNOW)

PowerShell

SQL

Oracle

SolarWinds

Job description

Application Duty Technician - Level 2/3 Support

Location: Hursley - on-site five days per week
Start date: ASAP
Requirement: Five years' continuous UK residency

The Opportunity

Support a one-of-a-kind National Critical Infrastructure system on a government project, working closely with the client, third-party suppliers and IBM delivery teams.

As an Application Duty Technician, you will provide Level 2/3 application support within a live-service environment, helping maintain a 99.99% service-level agreement. This is a varied, hands-on role where you will investigate user incidents, diagnose underlying issues and work through to service restoration or implementation of a fix.

What You'll Be Doing

• Delivering Level 2/3 application support for a business-critical system.
• Investigating and diagnosing user incidents, taking issues through to resolution.
• Working with clients, third parties and IBM delivery teams to restore service and implement fixes.
• Using monitoring and event-management tools to identify and investigate service issues.
• Applying your technical knowledge across applications, databases and supporting technologies to maintain reliable live services.

What You'll Bring

Experience in application support or a comparable Level 2/3 technical support environment, with hands-on knowledge of:

• Netcool
• ServiceNow (SNOW)
• PowerShell
• SQL
• Oracle
• SolarWinds

You will take a logical approach to troubleshooting, communicate clearly with technical teams and customers, and be comfortable supporting services where availability is critical.

Desirable Experience

• AIX
• MQ
• AWS, particularly EC2 and VPC