Customer Support & Operations Specialist (Hybrid London)

Agentic AI for Real Estate Management; London; Hybrid; GBP 30,000 - 32,000; Full time

Job summary

A leading PropTech startup is seeking a Customer Support & Operations Associate in London. You'll deliver exceptional support to homeowners and service providers, coordinate bookings, and manage customer relations using HubSpot. Ideal for someone with 1-2 years in customer support looking to grow in a dynamic environment. The role offers a hybrid work model with an attractive starting salary of £30,000 to £32,000 plus equity options.

Qualifications

• Minimum 1-2 years of experience in customer support or service operations.
• Excellent written and verbal communication skills in a professional manner.
• Highly organized with strong attention to detail.

Responsibilities

• Deliver exceptional customer support across various communication channels.
• Liaise directly with service providers to coordinate bookings and quotes.
• Manage user feedback and contribute to workflow improvements.

Skills

Customer support experience

Organizational skills

Communication skills

Empathy

Proactivity

Tools

HubSpot

Job description

A leading PropTech startup is seeking a Customer Support & Operations Associate in London. You'll deliver exceptional support to homeowners and service providers, coordinate bookings, and manage customer relations using HubSpot. Ideal for someone with 1-2 years in customer support looking to grow in a dynamic environment. The role offers a hybrid work model with an attractive starting salary of £30,000 to £32,000 plus equity options.