SaaS Technical Support & Onboarding Specialist (Hybrid)

With Wise Limited; Metropolitan Borough of Solihull; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Flexible working (hybrid and hours)

Gym membership contribution

Private medical insurance

Discretionary bonus

Job summary

Wise Limited in Solihull is seeking a Technical Support Specialist to deliver high-quality technical support and manage day-to-day Helpdesk tasks. You will collaborate with Product and Engineering to ensure fast issue resolution and supporting a smooth onboarding experience for customers.

The role emphasizes strong communication, problem-solving, and the ability to grasp complex software quickly. Hybrid working with flexible hours and a discretionary bonus are offered.

Qualifications

• 1–2 years experience in technical support, helpdesk, or customer-facing roles.
• A relevant degree or equivalent qualification (STEM, IT, or business).
• Strong verbal and written communication skills with the ability to explain technical concepts clearly.

Responsibilities

• Deliver high-quality technical support and day-to-day Helpdesk operations.
• Assist with routine client implementations and configurations.
• Partner with customer-facing teams and Product/Engineering to ensure fast issue resolution.
• Maintain accurate documentation and support seamless onboarding for customers.

Skills

Technical support

Analytical skills

Problem solving

Communication skills

Time management

Self-motivated

SaaS familiarity

Education

Relevant degree (STEM/IT/business)

Job description

Wise Limited in Solihull is seeking a Technical Support Specialist to deliver high-quality technical support and manage day-to-day Helpdesk tasks. You will collaborate with Product and Engineering to ensure fast issue resolution and supporting a smooth onboarding experience for customers.

The role emphasizes strong communication, problem-solving, and the ability to grasp complex software quickly. Hybrid working with flexible hours and a discretionary bonus are offered.