Hybrid Product Specialist: Onboarding, Integrations, Growth

tryspecter.com; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A growing tech company in Greater London is seeking a Product Specialist to enhance customer experience through technical support and feedback integration. This hybrid role combines customer success and product expertise, directing users through onboarding and advanced features. Ideal candidates will have 1-4 years in relevant fields and a passion for driving growth and relationship building. This position offers a high-growth trajectory within the company.

Qualifications

• 1-4 years of relevant experience in environments like banking, consulting, or startups.
• Ability to drive revenue growth and lead teams in the future.
• Strong problem-solving skills and first principles thinking.

Responsibilities

• Support customers via calls, email, and chat to ensure their success.
• Guide users on onboarding and integrations.
• Gather feedback to shape product improvement.
• Debug technical issues and work on solutions.

Skills

Customer success

Relationship building

Technical problem solving

Feedback gathering

Job description

A growing tech company in Greater London is seeking a Product Specialist to enhance customer experience through technical support and feedback integration. This hybrid role combines customer success and product expertise, directing users through onboarding and advanced features. Ideal candidates will have 1-4 years in relevant fields and a passion for driving growth and relationship building. This position offers a high-growth trajectory within the company.