technical Support Officer

Fusion People; Highweek; On-site; GBP 16,000 - 23,000; Full time

Job summary

Fusion People is seeking a Technical Support Officer to join a busy Licensing Team in a local authority. You will check and process applications, maintain accurate records, and pass complex matters to the appropriate officer.

The role is temporary until 31 January 2027, based at TQ12 4X, with standard hours 09:00–17:00, Monday to Friday. Responsibilities include ensuring applications are complete, supporting licensing records, handling confidential data, and assisting with data digitisation.

Qualifications

• GCSE English and Maths required.
• Experience of checking applications and keeping accurate records.
• Experience with databases or case-management systems and writing clear letters.
• Good written and spoken communication.
• Proficient with Word, Excel and Outlook.
• Understanding of confidentiality and data handling.
• Able to work independently and in a team.
• Quick to learn and adaptable to change.

Responsibilities

• Check licence applications for completeness and compliance.
• Verify driver and vehicle requirements (background/medical checks).
• Answer questions from applicants, licence holders, businesses and the public.
• Keep computer records up to date and issue licences/standard letters.
• Record fees accurately and protect personal information.
• Digitise paper records and migrate data to new systems.

Skills

Written communication

Verbal communication

Deadline-driven

Confidentiality handling

Education

GCSE English & Maths

NVQ in Business Administration (Desirable)

Tools

Word

Excel

Outlook

Case-management systems

Job description

We are looking for a technical support officer to join a busy Licensing Team in a local authority. You will give technical and office support that helps keep the public safe and the licensing service running smoothly. You’ll check and process applications, keep accurate records, and pass complex or sensitive matters to the right officer.

• Job type: Temporary, initially until 31st of Jan 2027
• Location: TQ12 4X
• Hours: Monday to Friday 09:00 to 17:00
• Pay rate: £14.36/h PAYE

Responsibilities

• Check licence applications and documents to make sure they are complete, correct and meet the rules, and finish each case on time
• Check that drivers and vehicles meet the requirements (for example, background and medical checks)
• Answer everyday questions from applicants, licence holders, businesses and the public
• Keep computer records up to date, write licences and standard letters or emails, and record fees correctly
• Keep personal information safe and follow the rules on how long records are kept
• Help tidy up data, turn paper records into digital ones, and move information to new systems

Requirements

Essential

• GCSE (or equivalent) in English and Maths
• Experience of checking applications, keeping accurate records and working to deadlines
• Experience of using databases or case-management systems and writing clear letters and emails
• Good written and spoken communication skills
• Confident using Word, Excel and Outlook
• Understanding of confidentiality and how to handle records and data properly
• Able to work on your own within set limits and as part of a team
• Quick to learn and positive about change

Desirable

• NVQ in Business Administration (or equivalent)
• Previous experience in licensing or a similar field
• Knowledge of licensing laws (alcohol, entertainment, gambling, taxis and private hire, charity collections, street trading)
• Experience of Licensing Uniform or a similar case-management system

— Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You’ll find a wide selection of vacancies on our website.