technical Support Officer

Fusion People Ltd; Highweek; On-site; GBP 16,000 - 23,000; Full time

Job summary

Fusion People Ltd. is seeking a Technical Support Officer to join a busy Licensing Team. You will check and process applications, maintain records, and pass complex matters to the appropriate officer. The role is temporary, until 31 January 2027, based in the UK with standard hours from 09:00 to 17:00, Monday to Friday.

You will support licensing operations, manage data entry, and respond to inquiries from applicants and licence holders while ensuring confidentiality and accuracy.

Qualifications

• GCSE English and Maths completed.
• Experience checking applications and keeping accurate records to deadlines.
• Experience using databases or case-management systems and writing clear letters/emails.
• Strong written and spoken communication skills.
• Proficient with Word, Excel and Outlook.
• Understanding of confidentiality and data handling.

Responsibilities

• Check licence applications and documents for completeness, correctness and timeliness.
• Verify driver and vehicle requirements (background checks, medical checks).
• Answer routine questions from applicants, licence holders, businesses and the public.
• Keep computer records up to date; write licences and standard letters or emails; record fees accurately.
• Safely handle personal information and follow data-retention rules.
• Digitise paper records and migrate data to new systems.

Skills

Communication skills

Attention to detail

Record keeping

Deadline-driven

Confidentiality

Education

GCSE English & Maths

NVQ in Business Administration

Tools

Word

Excel

Outlook

Databases / case-management systems

Job description

We are looking for a technical support officer to join a busy Licensing Team in a local authority. You will give technical and office support that helps keep the public safe and the licensing service running smoothly. You'll check and process applications, keep accurate records, and pass complex or sensitive matters to the right officer.

Job type: Temporary, initially until 31st of Jan 2027

Location: TQ12 4X

Hours: Monday to Friday 09:00 to 17:00

Pay rate: £14.36/h PAYEResponsibilities

Responsibilities

• Check licence applications and documents to make sure they are complete, correct and meet the rules, and finish each case on time
• Check that drivers and vehicles meet the requirements (for example, background and medical checks)
• Answer everyday questions from applicants, licence holders, businesses and the public
• Keep computer records up to date, write licences and standard letters or emails, and record fees correctly
• Keep personal information safe and follow the rules on how long records are kept
• Help tidy up data, turn paper records into digital ones, and move information to new systemsRequirements

Essential

• GCSE (or equivalent) in English and Maths
• Experience of checking applications, keeping accurate records and working to deadlines
• Experience of using databases or case-management systems and writing clear letters and emails
• Good written and spoken communication skills
• Confident using Word, Excel and Outlook
• Understanding of confidentiality and how to handle records and data properly
• Able to work on your own within set limits and as part of a team
• Quick to learn and positive about change

Desirable

• NVQ in Business Administration (or equivalent)
• Previous experience in licensing or a similar field
• Knowledge of licensing laws (alcohol, entertainment, gambling, taxis and private hire, charity collections, street trading)
• Experience of Licensing Uniform or a similar case-management system

Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability.