Licensing Support & Case Officer

Fusion People Ltd; Highweek; On-site; GBP 16,000 - 23,000; Full time

Job summary

Fusion People Ltd. is seeking a Technical Support Officer to join a busy Licensing Team. You will check and process applications, maintain records, and pass complex matters to the appropriate officer. The role is temporary, until 31 January 2027, based in the UK with standard hours from 09:00 to 17:00, Monday to Friday.

You will support licensing operations, manage data entry, and respond to inquiries from applicants and licence holders while ensuring confidentiality and accuracy.

Qualifications

• GCSE English and Maths completed.
• Experience checking applications and keeping accurate records to deadlines.
• Experience using databases or case-management systems and writing clear letters/emails.
• Strong written and spoken communication skills.
• Proficient with Word, Excel and Outlook.
• Understanding of confidentiality and data handling.

Responsibilities

• Check licence applications and documents for completeness, correctness and timeliness.
• Verify driver and vehicle requirements (background checks, medical checks).
• Answer routine questions from applicants, licence holders, businesses and the public.
• Keep computer records up to date; write licences and standard letters or emails; record fees accurately.
• Safely handle personal information and follow data-retention rules.
• Digitise paper records and migrate data to new systems.

Skills

Communication skills

Attention to detail

Record keeping

Deadline-driven

Confidentiality

Education

GCSE English & Maths

NVQ in Business Administration

Tools

Word

Excel

Outlook

Databases / case-management systems

Job description

Fusion People Ltd. is seeking a Technical Support Officer to join a busy Licensing Team. You will check and process applications, maintain records, and pass complex matters to the appropriate officer. The role is temporary, until 31 January 2027, based in the UK with standard hours from 09:00 to 17:00, Monday to Friday.

You will support licensing operations, manage data entry, and respond to inquiries from applicants and licence holders while ensuring confidentiality and accuracy.