Licensing Operations Coordinator

Fusion People; Highweek; On-site; GBP 16,000 - 23,000; Full time

Job summary

Fusion People is seeking a Technical Support Officer to join a busy Licensing Team in a local authority. You will check and process applications, maintain accurate records, and pass complex matters to the appropriate officer.

The role is temporary until 31 January 2027, based at TQ12 4X, with standard hours 09:00–17:00, Monday to Friday. Responsibilities include ensuring applications are complete, supporting licensing records, handling confidential data, and assisting with data digitisation.

Qualifications

• GCSE English and Maths required.
• Experience of checking applications and keeping accurate records.
• Experience with databases or case-management systems and writing clear letters.
• Good written and spoken communication.
• Proficient with Word, Excel and Outlook.
• Understanding of confidentiality and data handling.
• Able to work independently and in a team.
• Quick to learn and adaptable to change.

Responsibilities

• Check licence applications for completeness and compliance.
• Verify driver and vehicle requirements (background/medical checks).
• Answer questions from applicants, licence holders, businesses and the public.
• Keep computer records up to date and issue licences/standard letters.
• Record fees accurately and protect personal information.
• Digitise paper records and migrate data to new systems.

Skills

Written communication

Verbal communication

Deadline-driven

Confidentiality handling

Education

GCSE English & Maths

NVQ in Business Administration (Desirable)

Tools

Word

Excel

Outlook

Case-management systems

Job description

Fusion People is seeking a Technical Support Officer to join a busy Licensing Team in a local authority. You will check and process applications, maintain accurate records, and pass complex matters to the appropriate officer.

The role is temporary until 31 January 2027, based at TQ12 4X, with standard hours 09:00–17:00, Monday to Friday. Responsibilities include ensuring applications are complete, supporting licensing records, handling confidential data, and assisting with data digitisation.