Technical Support Officer

Driver Hire Gatwick; Crawley; On-site; GBP 40,000 - 57,000; Full time

Job summary

Driver Hire Gatwick is recruiting for an experienced Technical Support Officer to join the Public Protection & Enforcement team in Crawley on a 19-week contract. The role covers licensing, enforcement, and regulatory services with a strong emphasis on accurate record-keeping and case management using UNIFORM and related systems.

The ideal candidate will have 5+ years in a regulatory/support role, excellent communication, and robust administrative skills to ensure timely responses, FOI handling,

Qualifications

• Experience in a Local Authority regulatory, licensing, environmental health, or enforcement support role.
• Excellent knowledge and experience of UNIFORM databases.
• Strong administrative, organisational, and customer service skills.
• Excellent communication and attention to detail.

Responsibilities

• Act as the first point of contact for customer enquiries via phone, email, and in person.
• Coordinate and process service requests, ensuring accurate record keeping.
• Provide technical and administrative support across licensing, enforcement, and regulatory services.
• Process licence applications, consultations, fees, and associated correspondence.
• Maintain accurate records using UNIFORM and other case management systems.
• Support responses to complaints and Freedom of Information requests.
• Produce reports and administrative updates to support service delivery.

Skills

Excellent communication

Attention to detail

Administrative skills

Customer service

UNIFORM databases

Tools

UNIFORM

Job description

We are recruiting on behalf of our client for an experienced Technical Support Officer to support their Public Protection & Enforcement team during a period of increased demand.

Key Responsibilities

• Act as the first point of contact for customer enquiries via phone, email, and in person.
• Coordinate and process service requests, ensuring accurate record keeping.
• Provide technical and administrative support across licensing, enforcement, and regulatory services.
• Process licence applications, consultations, fees, and associated correspondence.
• Maintain accurate records using UNIFORM and other case management systems.
• Support responses to complaints and Freedom of Information requests.
• Produce reports and administrative updates to support service delivery.

Essential Requirements

• Previous experience in a Local Authority regulatory, licensing, environmental health, or enforcement support role.
• Exceptional knowledge and experience of UNIFORM databases.
• Strong administrative, organisational, and customer service skills.
• Excellent communication skills and attention to detail.
• Minimum 5 years' employment history.

Contract Details

• Position: Technical Support Officer
• Department: Public Protection & Enforcement
• Hours: 21.5 per week
• Pay Rate: £35.00 per hour
• Start Date: 9 November 2026
• Duration: 19 weeksINDX1