Technical Support Officer

ESSENTIAL EMPLOYMENT LTD; Highweek; On-site; GBP 16,000 - 23,000; Full time

Job summary

ESSENTIAL EMPLOYMENT LTD is recruiting for a Technical Support Officer in Newton Abbot, offering £14.36 per hour PAYE on a full-time temporary contract basis. The role supports the Licensing Team with application validation, regulatory record-keeping and compliance checks, ensuring timely progression of cases and clear guidance to applicants and licence holders.

The position requires handling sensitive information with confidentiality, performing data governance tasks, and assisting with ad-hoc

Qualifications

• Validating, assessing and progressing applications by following procedures.
• Maintaining complete regulatory records and escalating complex or contentious matters to Licensing Officers or Commercial Manager.
• Assist Licensing Officers to validate licensing applications and documents for completeness, accuracy and compliance with legislative and procedural requirements, progressing cases within statutory and service deadlines.
• Undertake compliance checks of licensing drivers and vehicles as requested by Licensing Officers e.g. DBS, Medical.
• Assist Licensing Officers to provide clear and accurate technical and procedural advice to applicants, licence holders, drivers, businesses, members of the public and colleagues, resolving routine enquiries.
• Maintain complete and accurate electronic case files, audit trails, registers and correspondence, including drafting licences and standard communications and recording fees in accordance with the Financial Regulations.
• Maintain confidentiality and comply with data-protection, information-governance and records-retention requirements.
• Support data-cleansing, digitisation and system-migration work when required.

Responsibilities

• To provide technical and administrative support to the Licensing Team by validating, assessing and progressing applications.
• Maintain complete regulatory records and escalate complex or contentious matters to Licensing Officers or Commercial Manager.

Skills

Attention to detail

Regulatory compliance

Job description

Technical Support Officerneeded in Newton Abbot, £14.36phPAYE - Reference: 5308561

To provide technical and administrative support to the Licensing Team by:

• Validating, assessing and progressing applications by following procedures
• Maintaining complete regulatory records and escalating complex or contentious matters to Licensing Officers or Commercial Manager.

• Assist the Licensing Officer(s) to validate licensing applications and supporting documents for completeness, accuracy and compliance with legislative and procedural requirements, progressing cases within statutory and service deadlines.
• Undertake compliance checks of licensing drivers and vehicles as requested by the Licensing Officers e.g. DBS, Medical etc
• Assist the Licensing Officer(s) when requested, to provide clear and accurate technical and procedural advice to applicants, licence holders, drivers, businesses, members of the public and colleagues, resolving routine enquiries and referring complex, sensitive or contentious matters to the appropriate officer.
• Maintain complete and accurate electronic case files, audit trails, registers and correspondence, including drafting licences and standard communications and recording fees in accordance with the Financial Regulations.
• Maintain confidentiality and comply with data-protection, information-governance and records-retention requirements.
• Support data-cleansing, digitisation and system-migration work when required.

This is a full time role on a temporary contract basis.

Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared.