Licensing Technical Assistant

Solihull Metropolitan Borough Council; Metropolitan Borough of Solihull; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Generous annual leave

Flexitime

Employee Assistance Programme

LGPS

Job summary

Solihull Metropolitan Borough Council is seeking Licensing Technical Assistants to join the Regulatory Services Licensing Team. The roles are full-time, 37 hours per week, covering taxis, Licensing Act 2003, Gambling Act 2005, animal licensing and street trading.

You will advise customers, process applications and support officer visits across a diverse borough. The post offers training and development, hybrid working options, generous annual leave, flexitime, and access to the Local Government

Qualifications

• 4 GCSEs including Maths and English, or equivalent qualifications.
• Experience in a customer-focused environment handling challenging situations.
• Ability to provide accurate advice and guidance.
• Effective verbal and written communication with diverse customers.
• Understanding of legislation underpinning regulatory work.
• Good ICT knowledge and confidence with digital systems.
• Ability to balance competing demands and meet deadlines.

Responsibilities

• Provide advice and guidance to customers and businesses.
• Serve customers and support officer visits and inspections.
• Process licensing applications and gather information within the regulatory framework.
• Contribute to ICT system development to improve customer self-serve.
• Collaborate with internal and external partners to enhance regulatory skills.

Skills

GCSEs including Maths & English

Customer focus

Advice delivery

Verbal & written communication

Regulatory knowledge

ICT/digital systems

Prioritisation & deadlines

Education

GCSEs or equivalent

Tools

ICT software

Job description

Hours: Full time, 37 hours per week

We have an exciting opportunity for a number of customer focused Licensing Technical Assistants to join our busy and dedicated Licensing Team within Regulatory Services. We currently have the following vacancies:

• 1 x full time, permanent contract
• 2 x full time, 2 year fixed term contracts (due to external funding)

Keeping people safe is at the heart of everything we do, and you will be given the unique opportunity to work across our socially and economically diverse Borough, helping us to develop and deliver a first-class service across the full range of licensing regimes, including taxis, Licensing Act 2003, Gambling Act 2005, animal licensing and street trading.

No two days are the same in this fast-paced team. You’ll work with customers from a wide variety of backgrounds and enjoy a varied workload that includes providing advice and guidance, serving customers, supporting officer visits, processing applications, and gathering information whilst following a regulatory framework.

Join us on our digital journey, and you will support the ongoing implementation and development of a new ICT system as we look to enable greater levels of customer self-serve to achieve better outcomes for people and businesses.

You will have:

• 4 GCSEs graded A-C (4-9), including Maths and English, or equivalent qualifications, or be able to demonstrate an equivalent level of numeracy and literacy skills.
• Experience of working in a customer focussed environment and dealing with challenging situations and behaviours in a sensitive and professional manner.
• The ability to provide appropriate and accurate advice and guidance
• Effective verbal and written communication skills, with the ability to respond appropriately to customers with a range of different needs.

• An understanding of the importance of legislation that underpins the work of a regulatory service.
• A good working knowledge of ICT, with confidence using digital systems.
• The ability to balance competing demands and prioritise tasks, working to deadlines in a busy environment.

In return we offer you full training and support to fulfil the role requirements, as well as the opportunity to work with internal and external partners to maximise knowledge and develop regulatory skills.

We can also offer you:

• A friendly, supportive and inclusive working environment.
• A range of flexible working options, including some hybrid working, as appropriate
• Generous annual leave entitlements with the opportunity to purchase up to 10 days additional leave per year.
• A flexitime scheme.
• Access to our Employee Assistance Programme - a 24-hour independent, free and confidential advice and support service.
• Family and carer friendly policies.
• Access to the Local Government Pension Scheme.
• Employee benefits including staff discounts, subsidised travel passes and Cycle 2 Work Scheme.

If you’re looking for a rewarding role where your work makes a real difference, we’d love to hear from you.

If you have a specific question or require further information regarding this post, please contact Annie Bettison, Licensing Manager on 07769 886442 or [e-mail] Andy Poulton, Team Leader on 07407 894130 [e-mail]

Closing date: 8 November 2026

Interviews will be held 16 and 17 November 2026

Further Information

Please note, we are not accepting CVs for this opportunity.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Please note: As part of our compliance and safer recruitment requirements, references will be sought for all successful candidates following interview. A reference must be provided by the candidate’s current or most recent employer or training provider. Where this does not cover the last three years, an additional reference will be required from the candidate’s next most recent employer or training provider. Posts subject to statutory regulation may require additional scrutiny. Personal/character references will only be accepted in exceptional circumstances.

Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment

Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

Attached documents
TP-180-2512 - JDPS - Licensing Technical Assistant (13.10.26).docx