Technical Support Officer

Essential Employment; Highweek; On-site; GBP 16,000 - 23,000; Full time

Job summary

Essential Employment is seeking a Technical Support Officer in Newton Abbot on a full-time temporary contract. You will support the Licensing Team by validating and progressing applications, keeping regulatory records up to date and escalating complex matters to Licensing Officers or the Commercial Manager.

You will carry out compliance checks on drivers and vehicles, provide clear technical guidance to applicants, licence holders and colleagues, and maintain confidential data while assisting

Responsibilities

• Validate, assess and progress applications following procedures.
• Maintain regulatory records and escalate complex matters to Licensing Officers or the Commercial Manager.
• Assist Licensing Officers to validate licensing applications and documents for completeness and compliance with legislation.
• Undertake compliance checks of licensing drivers and vehicles (e.g., DBS, Medical).
• Provide clear technical and procedural advice to applicants, licence holders, drivers, businesses and colleagues; refer complex matters as needed.
• Maintain electronic case files, audit trails, registers and correspondence, including drafting licences and recording fees per Financial Regulations.
• Maintain confidentiality and comply with data protection and information governance requirements.
• Support data-cleansing, digitisation and system-migration work when required.

Job description

Technical Support Officer needed in Newton Abbot, £14.36ph PAYE – Reference: 5308561

To provide technical and administrative support to the Licensing Team by:

• Validating, assessing and progressing applications by following procedures
• Maintaining complete regulatory records and escalating complex or contentious matters to Licensing Officers or Commercial Manager.

• Assist the Licensing Officer(s) to validate licensing applications and supporting documents for completeness, accuracy and compliance with legislative and procedural requirements, progressing cases within statutory and service deadlines.
• Undertake compliance checks of licensing drivers and vehicles as requested by the Licensing Officers e.g. DBS, Medical etc
• Assist the Licensing Officer(s) when requested, to provide clear and accurate technical and procedural advice to applicants, licence holders, drivers, businesses, members of the public and colleagues, resolving routine enquiries and referring complex, sensitive or contentious matters to the appropriate officer.
• Maintain complete and accurate electronic case files, audit trails, registers and correspondence, including drafting licences and standard communications and recording fees in accordance with the Financial Regulations.
• Maintain confidentiality and comply with data-protection, information-governance and records-retention requirements.
• Support data-cleansing, digitisation and system-migration work when required.

This is a full time role on a temporary contract basis.

Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.