Technical Support Engineer – Travel Tech (Hybrid UK)

Pax2pay; West of England; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Industry competitive salary

25 days holiday per year

Company pension scheme

Perkbox Benefits - GP access, weekly '

Cyclescheme

Free eye tests and flu vaccinations

Gym/fitness subsidy

Flexible working arrangements

Training and mentorship

Job summary

Paxport Group UK is seeking a Technical Support Engineer to join our travel technology team in the UK. This hybrid role offers three days in the Bristol office and two days remote, and is a full-time position for someone with at least 1 year of relevant experience.

You will provide high-quality technical support for Paxport UK's product suite, triaging issues and collaborating with international clients while expanding your knowledge in travel tech within a supportive environment.

Qualifications

• Experience in IT support or helpdesk (1+ years).
• Foundational knowledge of XML and SQL.
• Familiarity with APIs and web technologies.
• Proficient with Jira, Confluence and Slack.
• Formal IT education or related field preferred.

Responsibilities

• Triaging and resolving customer technical issues.
• Acting as the first point of contact for Paxport UK product support.
• Coordinating with third-party suppliers to resolve issues.
• Creating and updating knowledge articles and FAQs.
• Monitoring support metrics and driving improvements.

Skills

XML basics

SQL basics

APIs familiarity

Google Workspace

Jira

Confluence

Slack

ITIL knowledge

Education

Formal IT education

Tools

Jira

Confluence

Slack

Google Workspace

Job description

Paxport Group UK is seeking a Technical Support Engineer to join our travel technology team in the UK. This hybrid role offers three days in the Bristol office and two days remote, and is a full-time position for someone with at least 1 year of relevant experience.

You will provide high-quality technical support for Paxport UK's product suite, triaging issues and collaborating with international clients while expanding your knowledge in travel tech within a supportive environment.