Senior Technical Support Engineer – UK Travel

OneAdvanced Limited; Greater London; Hybrid; GBP 28,000 - 42,000; Full time

Job summary

OneAdvanced is seeking an experienced Technical Support Engineer to cover customer sites mainly in the Northampton area with travel across the UK, providing support across desktop, mobile, networking and IT infrastructure.

You will be customer-obsessed, logging incidents, guiding tickets through lifecycle, and ensuring SLAs are met while contributing to knowledge bases.

The role requires strong ITSM knowledge, self-organisation and excellent communication, with eligibility to work in the UK.

Qualifications

• Experience providing IT support across desktop, mobile, networking and IT infrastructure.
• Good knowledge of ITSM practices and procedures.
• Ability to coordinate issue resolution to agreed service levels and targets.

Responsibilities

• Provide technical support to customers and end-users.
• Escalate to 1st line Service Desk when appropriate.
• Log incidents, requests, changes and problems in the support platform.
• Troubleshoot and resolve tickets or escalate with ownership through lifecycle.
• Create/update training materials, runbooks and knowledge base articles.
• Ensure timely resolution in line with SLAs.
• Maintain a customer-obsessed approach to maximize satisfaction.

Skills

Networking

Desktop support

Mobile devices

IT infrastructure

Troubleshooting

ITSM practices

Customer service

Tools

Service desk software

Job description

OneAdvanced is seeking an experienced Technical Support Engineer to cover customer sites mainly in the Northampton area with travel across the UK, providing support across desktop, mobile, networking and IT infrastructure.

You will be customer-obsessed, logging incidents, guiding tickets through lifecycle, and ensuring SLAs are met while contributing to knowledge bases.

The role requires strong ITSM knowledge, self-organisation and excellent communication, with eligibility to work in the UK.