Telemetry & Sensor Support Engineer | Hybrid Role

Grundfos; Tadworth; Hybrid; GBP 38,000 - 56,000; Full time

Benefits offered by this job

Flexible hours

Home working opportunities

Parental support

Annual bonuses

Health insurance

Job summary

Grundfos is seeking a Technical Support Engineer to deliver expert support for telemetry tools and sensor systems, helping move water more sustainably. You will diagnose issues and provide remote and on-site assistance to keep critical water infrastructure running smoothly.

Ideal candidates have 3+ years in technical support or field engineering, with strong knowledge of telemetry, sensors, and protocols such as MQTT and Modbus, plus experience with IoT platforms and cloud monitoring.

Qualifications

• 3+ years of experience in a technical support or field engineering role involving telemetry, sensors, or instrumentation.
• Solid understanding of communication protocols (MQTT, Modbus, Cellular IoT) and sensor technologies.
• Strong troubleshooting and diagnostic skills across hardware and software systems.

Responsibilities

• Diagnosing and resolving technical issues related to telemetry tools, sensor equipment, and associated software platforms.
• Providing remote and on-site support to customers and field engineers, ensuring minimal downtime of critical systems.
• Collaborating with product development and engineering teams to elevate complex issues and feed back field insights.
• Creating and maintaining technical documentation, troubleshooting guides, and knowledge base articles.
• Supporting the installation, commissioning, and configuration of telemetry and sensor solutions.
• Identifying recurring issues and recommend improvements to enhance product reliability and customer experience.

Skills

Telemetry systems

Sensor technologies

Troubleshooting

Communication skills

Education

HNC/HND or degree in electronics/electrical engineering

Tools

MQTT

Modbus

Cellular IoT

Job description

Grundfos is seeking a Technical Support Engineer to deliver expert support for telemetry tools and sensor systems, helping move water more sustainably. You will diagnose issues and provide remote and on-site assistance to keep critical water infrastructure running smoothly.

Ideal candidates have 3+ years in technical support or field engineering, with strong knowledge of telemetry, sensors, and protocols such as MQTT and Modbus, plus experience with IoT platforms and cloud monitoring.