Technical Support Engineer

Arden White Limited; Stockport; On-site; GBP 28,000 - 35,000; Full time

Job summary

Arden White Limited recruiting for a Technical Support Engineer for a leading manufacturer in Stockport. You will provide first line post-sales technical support by phone and email to customers, distributors and site engineers, helping to install, configure, calibrate and maintain systems in line with standards.

Responsibilities include diagnosing faults on gas detectors and controllers, logging cases, and guiding customers to fixes.

Qualifications

• Engineering background to understand products.
• Previous Technical Support experience is advantageous.

Responsibilities

• Provide live technical support by phone and email to engineers on site, guiding installation, commissioning, fault-finding and calibration.
• Respond to customer technical queries by phone and email, logging every case in a support system.
• Diagnose faults on gas detectors & controllers and guide customers to a fix.
• Escalate unresolved or safety-critical issues with full fault data and evidence.

Skills

Engineering background

Technical support experience

Education

Engineering degree preferred

Job description

Arden White Aerospace and Defence Recruitment are currently with a leading manufacturer in the Stockport area. We are currently recruiting for a Technical Support Engineer paying in the region of £28,000 - £35,000 per annum, depending on qualifications and experience.

Arden White is acting as a recruitment agency for this position.

The Technical Support Engineer is the first line of expert help for customers, distributors and site engineers. To keep customers’ systems working safely and reliably by resolving technical issues quickly and accurately. The role provides post-sales technical support. The engineer turns field problems into clear fixes, documentation and product feedback. They support onsite engineers by phone and email, and train clients and engineers to commission, configure, calibrate and maintain systems in line with relevant standards.

Key Responsibilities

• Provide live technical support by phone and email to engineers working on site, guiding them through installation, commissioning, fault‑finding and calibration.
• Respond to customer technical queries by phone, email, logging every case in a support system.
• Diagnose faults on gas detectors & controllers and guide customers to a fix.
• Escalate unresolved or safety‑critical issues with full fault data and evidence.

Key skills required

• Ideally have an engineering background to be able to understand products.
• Previous Technical Support experience is advantageous.