Technical Support Engineer – GC & MS (Remote & On‑Site)

Agilent Technologies LDA UK Limited; Heald Green; On-site; GBP 36,000 - 60,000; Full time

Benefits offered by this job

Company pension scheme

Private health care

Career development opportunities

Work-Life-Balance programs

International work environment

Job summary

Agilent Technologies Inc. in the UK is seeking a Technical Support Engineer to join a team delivering high-level remote and on-site support for gas chromatography and mass spectrometry products. You will help reduce customer downtime, troubleshoot hardware and software, and occasionally visit customer sites for installations and services.

The role requires strong customer focus, excellent communication, and ability to manage workloads independently within a global, international organization.

Qualifications

• Bachelor, Master or PhD in Chemistry or Life Science based discipline.
• Excellent communication and customer service skills.
• Excellent remote troubleshooting skills.
• Strong ability to organise and prioritise workload.
• Independent when working with strong communication skills.

Responsibilities

• Provide high level reactive and proactive technical services for Agilent's product portfolio.
• Be part of a team of remote technical engineers based in Cheadle.
• Perform remote troubleshooting on hardware, software and applications.
• Resolve problems to optimize efficiency and uptime of customer systems.
• Visit customer sites for installations, repairs and scheduled services when required.
• Communicate effectively with customers to set expectations and deliver service quality.

Education

Bachelor/Master/PhD in Chemistry or Life Science

Job description

Agilent Technologies Inc. in the UK is seeking a Technical Support Engineer to join a team delivering high-level remote and on-site support for gas chromatography and mass spectrometry products. You will help reduce customer downtime, troubleshoot hardware and software, and occasionally visit customer sites for installations and services.

The role requires strong customer focus, excellent communication, and ability to manage workloads independently within a global, international organization.