Support Engineer

VRS Equipment Leasing Limited; Livingston; Remote; GBP 32,000 - 45,000; Full time

Job summary

VRS Equipment Leasing Limited is seeking a Remote Service Engineer to provide first-line technical support for HPLC, GC-MS instruments across the UK and Europe. You will troubleshoot remotely and coordinate with Field Service for site visits, installations and training.

Ideal candidates will have a scientific degree, at least 2 years in a scientific or field service role, and strong communication skills to handle challenging customer situations. Occasional travel (~20%) is expected.

Qualifications

• BSc or MSc in a relevant scientific field is required.
• Experience troubleshooting and maintaining complex instrumentation is essential.
• Knowledge of HPLC, GC, MS instruments and related software is required.
• Minimum of 2 years’ experience in scientific or field service environments.
• Willingness to travel up to ~20% to client sites.

Responsibilities

• Provide first point of contact for HPLC, GC-MS instrument repairs via telephone or video.
• Collaborate with Field Service to plan site visits and briefing on instrument issues.
• Travel on-site with Field Service teams for installations and training.
• Identify opportunities for process or product improvements.

Skills

Troubleshooting

HPLC/GC/MS knowledge

Customer communication

Education

BSc or MSc in a relevant scientific field

Tools

Instrument software

Job description

Our client is a global provider of scientific solutions, helping laboratories around the world enable advancements in many areas such as pharmaceutical, food, environmental and healthcare.

We are looking for a Remote Service Engineer to join their team providing first line technical support to customers across the UK & Europe.

Remote Service Engineer - Key responsibilities will include:

• Provide first point of contact for HPLC, GC-MS instrument repairs, resolving issues via telephone and video call
• For any escalated issues you will work closely with the Field Service team helping to organise site visits and bringing them up to speed on the instrument issues
• Travel on-site with the Field Service teams for installations and training
• Identify areas for process / product improvement

Remote Service Engineer - To be considered for this position you will have/be:

• BSc, MSc in a relevant Scientific field
• Experience troubleshooting & maintaining complex scientific instrumentation
• Knowledge of HPLC, GC, MS instruments and associated software
• A minimum of 2 years’ experience in a scientific or field service environment
• Comfortable with occasional travel (~20%)
• Excellent communication skills and ability to work well with customers in challenging situations

This is a great opportunity to step into the world of Field Service and join a team that will provide you with extensive support, training and opportunities to grow your career.