Technical Support Engineer - GCMS

Agilent Technologies; Cheadle Hulme; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Company culture

Career development

Competitive compensation and benefits

Work-Life-Balance programs

Company pension scheme

Private health care

International organization

Job summary

Agilent Technologies in the UK (Cheadle/Mancehster area) is seeking a Technical Support Engineer to deliver high‑level reactive and proactive services across Agilent's product portfolio. You will work with remote diagnostic tools to minimize downtime and improve instrument performance, with occasional on-site installations and service visits.

The role requires a degree in Chemistry or Life Sciences, strong chromatography and mass spectrometry experience, and excellent communication.

Qualifications

• Bachelor/Master/PhD in Chemistry or Life Science.
• Experience in chromatography techniques and mass spectrometry in lab environment.
• Excellent communication and customer service skills.
• Excellent remote troubleshooting skills.
• Structured approach to work with strong attention to detail.

Responsibilities

• Provide high level reactive and proactive technical services for Agilent product portfolio.
• Be part of a team of remote technical engineers based in Cheadle.
• Perform remote troubleshooting on hardware, software and applications.
• Resolve problems to optimize uptime and system performance.
• Visit customer sites for installations, repairs and scheduled services when required.

Skills

Strong communication

Customer service

Remote troubleshooting

Organizational skills

Attention to detail

Independent when working

Education

Bachelor, Master or PhD in Chemistry or Life Science

Tools

Gas Chromatography

Mass Spectrometry

Remote diagnostic tools

Job description

Job Description
At Agilent, we inspire and support discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Our mission is to enable customers to gain the insights they seek – so they can do what they do best: improve the world around us. Learn more about us at www.agilent.com
Join Us in Cheadle (Manchester, UK): You will join a successful team of Technical Support Engineers providing first class support to our customers utilising a variety of remote diagnostic tools.
Focusing on Gas Chromatography and Mass Spectrometry products your goal will be to reduce customer downtime and identify repair strategies.
You will also be required to visit customer sites for installations, repairs and scheduled services. The candidate must be very customer focussed, confident, flexible and willing to go the extra mile to delight our customers.
What You’ll Do:

• You will be providing a high level of reactive and proactive technical services in support of Agilent's product portfolio
• You will be part a team of 15 remote technical engineers based in the head office in Cheadle
• You will be responsible for remote trouble shooting on hardware, software and applications
• You will be providing problem resolution in order to optimize the efficiency and uptime availability of customer systems.
  

Qualifications

• Bachelor, Master or PhD in Chemistry or Life Science based discipline
• Experience in chromatography techniques and mass spectrometry along with practical experience, preferably in a laboratory environment
• Excellent communication and customer service skills
• Excellent remote troubleshooting skills
• A clearly demonstrated structured approach to work
• The ability to organise and prioritise your workload effectively
• A strong valuation of processes and the ability to follow them accordingly with strong attention to detail
• The ability to set customer expectations and balance customer requirements with Agilent's business needs
• Independent when working and excellent communication skills

What We Offer:

• Outstanding company culture and working environment.
• Career development opportunities.
• Competitive compensation and benefits package.
• Work-Life-Balance programs.
• Company pension scheme.
• Private health care.
• A position within an international organization, offering a multifaceted working environment with exciting challenges and opportunities.

We will make sure you get all the training and development opportunities you need to become the best in your field!Additional Details
This job has a full time weekly schedule.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required:
Occasional
Shift:
Day
Duration:
No End Date
Job Function:
Services & Support