Technical Support Engineer - GCMS

Agilent Technologies LDA UK Limited; Heald Green; On-site; GBP 36,000 - 60,000; Full time

Benefits offered by this job

Company pension scheme

Private health care

Career development opportunities

Work-Life-Balance programs

International work environment

Job summary

Agilent Technologies Inc. in the UK is seeking a Technical Support Engineer to join a team delivering high-level remote and on-site support for gas chromatography and mass spectrometry products. You will help reduce customer downtime, troubleshoot hardware and software, and occasionally visit customer sites for installations and services.

The role requires strong customer focus, excellent communication, and ability to manage workloads independently within a global, international organization.

Qualifications

• Bachelor, Master or PhD in Chemistry or Life Science based discipline.
• Excellent communication and customer service skills.
• Excellent remote troubleshooting skills.
• Strong ability to organise and prioritise workload.
• Independent when working with strong communication skills.

Responsibilities

• Provide high level reactive and proactive technical services for Agilent's product portfolio.
• Be part of a team of remote technical engineers based in Cheadle.
• Perform remote troubleshooting on hardware, software and applications.
• Resolve problems to optimize efficiency and uptime of customer systems.
• Visit customer sites for installations, repairs and scheduled services when required.
• Communicate effectively with customers to set expectations and deliver service quality.

Education

Bachelor/Master/PhD in Chemistry or Life Science

Job description

Job DescriptionAt Agilent, we inspire and support discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Our mission is to enable customers to gain the insights they seek – so they can do what they do best: improve the world around us. Learn more about us at www.agilent.comJoin Us in Cheadle (Manchester, UK): You will join a successful team of Technical Support Engineers providing first class support to our customers utilising a variety of remote diagnostic tools.Focusing on Gas Chromatography and Mass Spectrometry products your goal will be to reduce customer downtime and identify repair strategies.You will also be required to visit customer sites for installations, repairs and scheduled services. The candidate must be very customer focussed, confident, flexible and willing to go the extra mile to delight our customers.What You’ll Do:You will be providing a high level of reactive and proactive technical services in support of Agilent's product portfolioYou will be part a team of 15 remote technical engineers based in the head office in CheadleYou will be responsible for remote trouble shooting on hardware, software and applicationsYou will be providing problem resolution in order to optimize the efficiency and uptime availability of customer systems.QualificationsBachelor, Master or PhD in Chemistry or Life Science based disciplineExperience in chromatography techniques and mass spectrometry along with practical experience, preferably in a laboratory environmentExcellent communication and customer service skillsExcellent remote troubleshooting skillsA clearly demonstrated structured approach to workThe ability to organise and prioritise your workload effectivelyA strong valuation of processes and the ability to follow them accordingly with strong attention to detailThe ability to set customer expectations and balance customer requirements with Agilent's business needsIndependent when working and excellent communication skillsWhat We Offer:Outstanding company culture and working environment.Career development opportunities.Competitive compensation and benefits package.Work-Life-Balance programs.Company pension scheme.Private health care.A position within an international organization, offering a multifaceted working environment with exciting challenges and opportunities.We will make sure you get all the training and development opportunities you need to become the best in your field!Additional DetailsThis job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required:OccasionalShift:DayDuration:No End DateJob Function:Services & Support