Technical Support Engineer

La Fosse Associates; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading company in the construction sector is seeking an IT Technical Support Engineer for a hands-on role delivering Level 1–3 technical support across multiple sites in London. The successful candidate will play a critical role in ensuring efficient IT operations, collaborating with cross-functional teams to drive continuous improvement and excellent customer service in a fast-paced environment.

Qualifications

• 2-3+ years in technical/EUC support roles, ideally in large environments.
• Solid understanding of ITIL with minimum 2 years' experience.
• Proactive and solution-focused with strong communication skills.

Responsibilities

• Provide technical support for desktops, laptops, and mobile devices.
• Troubleshoot user issues and support site IT setups.
• Log, prioritise, and resolve incidents using ServiceNow.

Skills

ITIL

Technical Support

Communication

Stakeholder Engagement

Tools

ServiceNow

Cisco Meraki

Windows 10/11

macOS

Microsoft Office

Job description

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Role: IT Technical Support Engineer

Overview:

Hands-on support role delivering Level 1–3 technical support across End User Computing (EUC), applications, and software, with a strong focus on site-based support across multiple construction projects. Acts as a key point of contact for all user-facing IT issues, collaborating closely with infrastructure, service management, and application teams. Operates within an ITIL-aligned framework.

Key Responsibilities:

Provide technical support for desktops, laptops, mobile devices, applications (e.g. MS Office), and AV equipment

Troubleshoot user issues including account access, hardware faults, and network connectivity

Support site IT setups, including server maintenance and racking infrastructure

Maintain asset inventories and liaise with vendors for warranty repairs

Log, prioritise, and resolve incidents using ServiceNow in line with SLAs

Contribute to knowledge base (KB) and continuous improvement initiatives

Support end-to-end hardware lifecycle: imaging, deployment, testing, and quality assurance

Perform on-site support across the region and escalate complex issues where needed

Technical Environment:

Windows 10/11, macOS, Microsoft Office

Cisco Meraki, SOE/imaging tools, CMDB

AV support (e.g., Teams Meeting Rooms, projectors)

ServiceNow, Asset & License Management

Requirements:

2–3+ years in technical/EUC support roles, ideally in large, multisite environments

Strong communication and stakeholder engagement skills (technical and non-technical)

Solid understanding of ITIL (min. 2 years’ experience)

Proactive, self-motivated, and solution-focused

Culture Fit:
Best suited to candidates who are practical, collaborative, resilient, and committed to continuous improvement and customer service excellence in a fast-paced, dynamic environment.