Technical Support Engineer

La Fosse Associates; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

La Fosse Associates seeks an IT Technical Support Engineer to provide hands-on support across End User Computing, focusing on a fast-paced construction environment. The role involves troubleshooting, maintaining IT systems, and ensuring excellent customer service among various site projects, ideal for practical and resilient candidates.

Qualifications

• 2-3+ years in technical/EUC support roles, ideally in large environments.
• Strong understanding of ITIL with minimum 2 years’ experience.
• Proactive and self-motivated with a focus on solutions.

Responsibilities

• Provide technical support for desktops and laptops.
• Troubleshoot user issues including account access and network connectivity.
• Log and resolve incidents using ServiceNow.

Skills

Communication

Stakeholder Engagement

Problem Solving

Tools

ServiceNow

Active Directory

Windows 10/11

Microsoft Office

Azure AD

Job description

Role: IT Technical Support Engineer

Location: Site-based with regular travel to construction sites

Overview:

Hands-on support role delivering Level 1–3 technical support across End User Computing (EUC), applications, and software, with a strong focus on site-based support across multiple construction projects. Acts as a key point of contact for all user-facing IT issues, collaborating closely with infrastructure, service management, and application teams. Operates within an ITIL-aligned framework.

Key Responsibilities:

• Provide technical support for desktops, laptops, mobile devices, applications (e.g. MS Office), and AV equipment

• Troubleshoot user issues including account access, hardware faults, and network connectivity

• Support site IT setups, including server maintenance and racking infrastructure

• Maintain asset inventories and liaise with vendors for warranty repairs

• Log, prioritise, and resolve incidents using ServiceNow in line with SLAs

• Contribute to knowledge base (KB) and continuous improvement initiatives

• Support end-to-end hardware lifecycle: imaging, deployment, testing, and quality assurance

• Perform on-site support across the region and escalate complex issues where needed

Technical Environment:

• Windows 10/11, macOS, Microsoft Office

• Active Directory, Exchange, Azure AD, Intune, MDM

• Cisco Meraki, SOE/imaging tools, CMDB

• AV support (e.g., Teams Meeting Rooms, projectors)

• ServiceNow, Asset & License Management

Requirements:

• 2–3+ years in technical/EUC support roles, ideally in large, multisite environments

• Strong communication and stakeholder engagement skills (technical and non-technical)

• Solid understanding of ITIL (min. 2 years’ experience)

• Proactive, self-motivated, and solution-focused

Culture Fit:
Best suited to candidates who are practical, collaborative, resilient, and committed to continuous improvement and customer service excellence in a fast-paced, dynamic environment.