Technical Support & Customer Success Advisor

Xpert Recruitment Solutions Limited; Cheadle; On-site; GBP 23,000 - 30,000; Full time

Job summary

Xpert Recruitment Solutions Limited is seeking a Customer & Technical Advisor in the United Kingdom to join a small, collaborative team. You will support customers from sales through order activation, troubleshoot connectivity issues, and assist with day-to-day office operations to keep service delivery smooth.

The role emphasises clear communication, technical aptitude, and the ability to handle multiple cases while maintaining excellent customer service across calls, live chat, and email.

Qualifications

• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi).
• Excellent verbal and written communication, ability to explain technical concepts clearly.
• Experience in technical support, service desk, or ISP-related roles is desirable.
• Strong analytical and problem-solving skills with structured troubleshooting.
• Ability to manage multiple cases and maintain service levels.

Responsibilities

• Provide support to customers placing orders, explain service provisions and lead times.
• Troubleshoot internet connectivity issues and guide equipment setup.
• Escalate complex issues to senior engineers when needed.
• Maintain accurate records in CRM and ticketing systems.
• Support office operations and assist across departments.

Skills

Networking basics

Troubleshooting

Customer communication

Multi-channel support

CRM/ticketing systems

Problem solving

Team collaboration

Tools

CRM systems

Ticketing systems

Job description

Xpert Recruitment Solutions Limited is seeking a Customer & Technical Advisor in the United Kingdom to join a small, collaborative team. You will support customers from sales through order activation, troubleshoot connectivity issues, and assist with day-to-day office operations to keep service delivery smooth.

The role emphasises clear communication, technical aptitude, and the ability to handle multiple cases while maintaining excellent customer service across calls, live chat, and email.