Customer Support Advisor - 1 day office (Must be based in Kent)

Confidential; Chatham; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

Career development

Supportive team

Flexible hours

Job summary

Confidential is seeking a Customer Service & Technical Support Advisor for a friendly Kent-based team. This hybrid role includes one day per week in the Chatham office, with remote work the rest of the time.

You will assist customers with technical queries, guiding them through solutions and explaining features in plain terms, while logging interactions and escalating issues when necessary. You’ll join a supportive team that values clear communication and problem-solving, with opportunities to

Qualifications

• Experience in customer service or technical support in a customer-facing role.
• Able to use computers and systems confidently.
• Patient, with a problem-solving mindset and clear explanations.

Responsibilities

• Handle inquiries by phone, email or online chat.
• Explain technical information in simple terms.
• Troubleshoot issues and guide customers to solutions.
• Provide guidance on products, services and features.
• Log interactions and update internal systems.
• Escalate complex issues when needed.
• Deliver friendly, professional service at all times.

Skills

Customer service

Technical support

Problem solving

Clear communication

Team player

Willingness to learn

Job description

Customer Service Support Advisor - 1 day office (Must be based in Kent)

Location: Chatham, Kent (1 day per week in the office, home working the rest of the week)

Are you a natural problem-solver who enjoys helping people? Do you have a passion for technology and enjoy talking customers through solutions?

We're looking for a Customer Service & Technical Support Advisor to join a friendly team, providing support to customers who need help with technical queries. Think of the kind of support you receive from Apple, where excellent customer service and making technology easy to understand are at the heart of everything.

The Role

Your responsibilities will include:

• Handling customer enquiries by phone, email or online chat.
• Talking customers through technical issues and helping them find solutions.
• Troubleshooting problems and explaining solutions in a clear, straightforward way.
• Providing guidance on products, services and technical features.
• Logging customer interactions and updating internal systems.
• Escalating more complex issues when necessary.
• Delivering friendly, patient and professional customer service at all times.

About You

• Has experience in customer service, technical support or a similar customer-facing role.
• Is confident using computers, systems and technology.
• Enjoys problem-solving and finding solutions.
• Can explain technical information in simple terms.
• Has excellent communication skills and a patient, helpful approach.
• Is comfortable learning new systems and working as part of a team.

You don't necessarily need a formal IT qualification. A positive attitude, a willingness to learn and a genuine interest in helping people are just as important.

What's on Offer?

• Hybrid working, with just one day per week in the Chatham office.
• The opportunity to develop your technical support skills.
• A varied role where you can make a real difference to customers.
• A supportive team environment.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.