TECHNICAL SUPPORT COORDINATOR

GetRecruited UK Ltd; Chelmsford; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Birthday off

Team dinners

Job summary

Get Recruited UK Ltd is partnering with an established engineering business in Chelmsford to recruit a Technical Support Coordinator. The role combines hands-on electrical product knowledge with customer care and order administration to keep orders moving.

You'll handle enquiries by phone and email, explain product functions from datasheets to circuits, and liaise with overseas manufacturing to resolve complex questions within a small, friendly team that values team dinners and a birthday off.

Qualifications

• Experience as a Technical Support Advisor, Customer Service Executive, or similar role supporting customers with electrical/electronic products.
• Electrical engineering background with ability to explain technical information to customers.
• Understanding of electrical components and how they function within a circuit.
• Able to read electrical diagrams and datasheets, including supply voltages and relay contacts.
• Attention to detail when processing orders and following up enquiries.

Responsibilities

• Handle customer enquiries by telephone and email, asking relevant questions to understand requirements and provide advice.
• Explain electrical product functions and specifications to help customers understand.
• Read datasheets and schematics to answer questions about relays and control circuits.
• Investigate product performance and fault enquiries, gathering information to establish next steps.
• Liaise with technical colleagues and overseas manufacturing to resolve complex questions.
• Manage enquiries through the shared inbox and maintain records.
• Process customer orders accurately entering them into the order management system.
• Answer questions about availability, order progress and deliveries, coordinating with colleagues to resolve issues.
• Assist with picking and packing orders when required.
• Adapt to new systems as the business introduces more automated ordering and customer administration processes.

Skills

Electrical knowledge

Customer service

Technical support

Problem solving

Communication

Attention to detail

Team coordination

Education

Electrical/electronic engineering qualification

Job description

TECHNICAL SUPPORT COORDINATOR

NORTH FAMBRIDGE, CHELMSFORD

COMPETITIVE SALARY + COMPANY BONUS

THE OPPORTUNITY:

Do you have an electrical background and enjoy helping customers understand products and solve technical problems?

Get Recruited is recruiting on behalf of an established engineering business for a Technical Customer Service Advisor to join its small, friendly team.You'll use your electrical knowledge to answer technical enquiries, support customers and keep their orders moving.

This opportunity would suit a Technical Support Advisor or Customer Service Executive with an electrical background who enjoys answering product questions and helping customers.You'll join long-serving colleagues in a business that values health, family and work, with regular team dinners and your birthday off.

THE TECHNICAL SUPPORT COORDINATOR ROLE:

You'll combine the product knowledge of a Technical Support Advisor with the customer care and order administration skills of a Customer Service Executive.

• Handle customer enquiries by telephone and email, asking relevant questions to understand their requirements and provide clear, accurate advice.
• Explain electrical product functions and specifications, helping customers understand technical information and how components operate.
• Read technical datasheets, electrical schematics and connection diagrams to answer questions about relays, control circuits and associated components.
• Investigate product performance and fault enquiries, gathering information about the application, connections and symptoms to establish the next steps.
• Liaise with technical colleagues and the overseas manufacturing team to resolve complex questions, keeping customers informed throughout.
• Manage enquiries through the shared inbox, maintaining clear records and following outstanding queries through to resolution.
• Process customer orders accurately, checking product references, quantities and requirements before entering them into the order management system.
• Answer questions about availability, order progress and deliveries, coordinating with colleagues to resolve issues.
• Assist with picking and packing orders when required, contributing to the practical running of a small team.
• Adapt to new systems as the business introduces more automated ordering and customer administration processes.

THE PERSON:

• Experience as a Technical Support Advisor, Customer Service Executive or in a similar position supporting customers with electrical or electronic products.
• Alternatively, an electrical engineering background with experience explaining technical information to customers.
• A sound understanding of electrical components and how they function within a circuit.
• Confident reading electrical diagrams and technical datasheets, including supply voltages, relay contacts and connection arrangements.
• Clear communication skills, patience and a methodical approach to investigating customer problems.
• Strong attention to detail when processing orders, recording information and following up enquiries.
• As a Technical Customer Service Advisor, you'll be comfortable balancing technical enquiries, order processing and practical tasks within a small team.
• A relevant technical qualification is desirable, ideally in electrical or electronic engineering.
• Experience with relays, control panels or industrial automation products would be advantageous.

• regular team dinners and your birthday off