Technical Support Analyst - Operations

NHS Scotland; Glasgow; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading healthcare organization in Scotland is seeking an experienced Technical Analyst to provide customer-focused digital support across desktop and end-user devices. The role includes packaging and deploying applications, as well as enhancing eHealth infrastructure. Candidates should demonstrate relevant technical skills and customer engagement abilities. This position supports a diverse workforce and encourages applications from all community sections, aiming to foster an inclusive working environment.

Benefits

Inclusive culture

Diverse workforce

Forces Friendly Employer

Qualifications

• Experience as a Technical Analyst is required.
• Demonstrable skills in customer engagement.
• Relevant skills in technology are essential.
• Digital experience is needed in the specialist area.

Responsibilities

• Deliver customer-focused digital support for desktop and end-user devices.
• Package and deploy applications and enhance eHealth infrastructure.
• Participate in rotational system covering various physical sites.

Skills

Technical Analyst experience

Customer engagement skills

Relevant technical skills

Digital experience in specialist area

Job description

Overview

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non‑clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

Shift Pattern

Monday to Friday 9am to 5pm.

About the Role

An exciting opportunity has arisen to join the Proactive Support Team within eHealth, Operations, NHSGGC as we seek to recruit to this post of Technical Analyst. The primary objective of Proactive Support Team is to deliver a customer focused Digital support service to all Desktop and end user devices Board‑wide. Additional objectives include packaging and deployment of applications, continuous development and enhancing eHealth infrastructure to meet service and operational standards and requirements. The post holder will participate in most Team roles and will work within a rotational system for covering various physical sites across the Board to support workload and involvement in support strategic objectives.

Key Responsibilities

• Deliver a customer focused Digital support service to all Desktop and end user devices Board‑wide.
• Packaged and deployment of applications, continuous development and enhancing eHealth infrastructure to meet service and operational standards and requirements.
• Participate in most Team roles and work within a rotational system for covering various physical sites across the Board to support workload and involvement in support strategic objectives.

Qualifications

• Experienced Technical Analyst.
• Demonstrable customer engagement skills.
• Relevant Technical skills.
• Digital experience within the specialist area.

Informal Contact

Stewart McGookin, Support Team Manager
Phone: [phone]
Email: [e-mail]

Additional Information

Effective 1 April 2026, the full‑time working hours for all Agenda for Change posts will be reduced to 36 hours. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback. NHS Greater Glasgow and Clyde – NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have. By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

Application Guidance

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third‑party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process. For application portal/log‑in issues, please contact in the first instance.