Technical Support

Brink's; Crickhowell; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Life insurance

Employee wellness program

Job summary

Brink's is seeking a Technical Services Administrator to bridge technical operations, suppliers, and business needs at our Crickhowell head office. You will monitor telecommunications networks, troubleshoot issues early, and keep stock, billing, and records in order.

You will work closely with internal teams and external providers, ensuring data accuracy, timely deliveries, and proactive problem solving. A keen eye for detail, strong communication, and customer service orientation are essential.

Qualifications

• Minimum 5 GCSEs (A*-C).
• Confident Excel user and IT literate.
• Basic telecoms/networking knowledge.
• Previous admin experience preferred; customer service background a plus.

Responsibilities

• Investigate and resolve network issues (proactive & reactive).
• Liaise with 3rd party providers and contractors to keep services running.
• Track equipment and manage stock using our in-house systems.
• Review and resolve issues to improve network reliability.
• Coordinate orders and deliveries for communication solutions.
• Manage communications billing and ensure data accuracy.
• Support ad-hoc projects and team initiatives.
• Provide outstanding customer support to stakeholders.

Skills

Attention to detail

Proactive problem solver

Great communicator

Customer service mindset

Education

GCSEs (A*-C)

Tools

In-house systems

Excel

IT literacy

Job description

Join Our Team as a Technical Services Administrator

Location: Head Office, Crickhowell

Hours: Monday – Friday, 8:30am – 5:00pm

Department: Technical Services

About Us

We're the people behind the scenes keeping the UK's communications networks running at peak performance. Our mission is simple: keep everyone connected — reliably, efficiently, and with minimal downtime. You'll be part of a proactive, skilled team that solves complex technical challenges, works closely with network providers, and makes a real impact on the quality of service our customers experience.

The Role

As our Technical Services Administrator, you'll be the vital link between technical operations, suppliers, and our wider business. You'll monitor and maintain our telecommunications networks, troubleshoot issues before they escalat, and keep everything from stock systems to billing records running smoothly.

What You'll Be Doing

• Investigating and resolving network issues (proactive & reactive troubleshooting)
• Liaising with 3rd party providers and contractors to keep services running
• Tracking equipment and managing stock using our in-house systems
• Reviewing and resolving bad actors to improve network reliability
• Coordinating orders and deliveries for communication solutions
• Managing communications billing and ensuring data accuracy
• Supporting ad-hoc projects and team initiatives
• Providing outstanding customer support to both internal and external stakeholders

What We're Looking For

• Education: Minimum 5 GCSEs (A*-C)
• Tech Skills: Confident Excel user, IT literate, basic telecoms/networking knowledge
• Experience: Previous admin experience preferred, customer service background a plus
• Attributes: Attention to detail, proactive problem solver, great communicator

What You'll Get

• Be part of a close-knit, supportive team that values your contribution
• Work in a role that blends technical problem-solving with customer service
• Opportunities to develop your skills in telecoms, networking, and technical admin
• Make a tangible impact on keeping thousands of people connected
• Full job training with career progression and development opportunities; 21 days annual leave increasing to 22 days after a years’ service respectively; Salary Sacrifice Pension Program with higher take-home pay and contributions; Employee wellness program offering free confidential counselling service
• Life insurance scheme (4x annual salary)

Brink's is proud to be an equal opportunity employer. If you need reasonable accommodations/adjustments during the hiring process, please let your recruiter know—we’re here to support you every step of the way.