IT Helpdesk & Technical Services Analyst

Webhosting; Belfast City District; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Telefónica Tech UK&I in Belfast is seeking a Technical Services Analyst to provide first point of contact for customers reporting IT issues. You will deliver an exceptional level of service when answering calls, responding to queries and logging tickets in our system.

In this role you will log tickets with detailed information, carry out basic incident resolution where possible, and proactively address customer questions while Upholding a positive, professional attitude throughout each

Responsibilities

• First point of contact for customers via telephone, email and our customer portal
• Log tickets accurately, with a high level of detail on the ticket management system
• Carry out basic incident resolution (first time fixes) where possible
• Proactively deal with customer queries
• Maintain a positive attitude and a high level of customer service at all times

Job description

Telefónica Tech UK&I in Belfast is seeking a Technical Services Analyst to provide first point of contact for customers reporting IT issues. You will deliver an exceptional level of service when answering calls, responding to queries and logging tickets in our system.

In this role you will log tickets with detailed information, carry out basic incident resolution where possible, and proactively address customer questions while Upholding a positive, professional attitude throughout each