Technical Support Advisor - Security Systems, Office Role with Growth

Johnson Controls; Milton Keynes, Warrington; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Bonus plan

25 days leave

Holiday purchase

Pension match

Life assurance

Employee assistance

Referral scheme

Discounts

Career development

Onsite parking

Dress-down Fridays

Job summary

Johnson Controls is seeking a skilled Support Technician to join the ADT team in a full-time, office-based role in Milton Keynes. The position offers day shifts with variable start times and occasional weekend work, providing technical support to field engineers and customers.

Responsibilities include diagnosing faults, using monitoring and programming software, and ensuring remote connectivity while delivering excellent service to residential and commercial customers.

Qualifications

• Essential skills: problem-solving, clear communication, ability to convey technical information to non-technical audiences.

Responsibilities

• Diagnose and troubleshoot security alarm faults.
• Use monitoring and programming software.
• Deliver excellent customer service to residential and commercial customers.
• Handle bespoke and high-security customer requirements with discretion.
• Assist field engineers to ensure remote connectivity to alarm systems.

Skills

Problem-solving

Excellent communication

Explain technical topics

Phone-based support

Customer service

Job description

Johnson Controls is seeking a skilled Support Technician to join the ADT team in a full-time, office-based role in Milton Keynes. The position offers day shifts with variable start times and occasional weekend work, providing technical support to field engineers and customers.

Responsibilities include diagnosing faults, using monitoring and programming software, and ensuring remote connectivity while delivering excellent service to residential and commercial customers.