Technical Support Advisor

Johnson Controls; Milton Keynes, Warrington; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Bonus plan

25 days leave

Holiday purchase

Pension match

Life assurance

Employee assistance

Referral scheme

Discounts

Career development

Onsite parking

Dress-down Fridays

Job summary

Johnson Controls is seeking a skilled Support Technician to join the ADT team in a full-time, office-based role in Milton Keynes. The position offers day shifts with variable start times and occasional weekend work, providing technical support to field engineers and customers.

Responsibilities include diagnosing faults, using monitoring and programming software, and ensuring remote connectivity while delivering excellent service to residential and commercial customers.

Qualifications

• Essential skills: problem-solving, clear communication, ability to convey technical information to non-technical audiences.

Responsibilities

• Diagnose and troubleshoot security alarm faults.
• Use monitoring and programming software.
• Deliver excellent customer service to residential and commercial customers.
• Handle bespoke and high-security customer requirements with discretion.
• Assist field engineers to ensure remote connectivity to alarm systems.

Skills

Problem-solving

Excellent communication

Explain technical topics

Phone-based support

Customer service

Job description

We're looking for a skilled Support Technician to join our ADT team. Each year, we help more than 300,000 customers stay safe and secure by keeping their alarm systems running smoothly. With us, you'll benefit from ongoing training, strong job security, and clear opportunities for career growth across local, national, and global levels., In this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work.

• Diagnose and troubleshoot security alarm faults
• Use a broad range of monitoring and programming software
• Deliver excellent customer service to external residential and commercial customers
• Handle bespoke and high-security customer requirements with discretion
• Assist field engineers to ensure remote connectivity to alarm systems

We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.

Essential Skills

• An interest in problem-solving
• Excellent communication skills
• Ability to convey technical information to a non-technical audience

Preferred Skills

• Experience in technical problem-solving
• Experience providing customer service over the phone
• Background in customer service

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Competitive Salary: Reflecting your skills and experience

• Bonus Plan: Performance-based bonuses to reward your impact
• Generous Leave: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked
• Holiday Purchase Scheme: Buy up to 10 extra days-up to 35 days total leave
• Comprehensive Benefits: Pension plan (up to 7% employer match)
• Life assurance
• Employee assistance program
• Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities
• Free Onsite Parking: Hassle-free commuting
• Dress Down Fridays: Casual attire to wrap up the week