Alarm Systems Support Specialist

Johnson Controls; Manchester; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Bonus plan

25 days leave

Holiday buy-up

Pension (7% match)

Life assurance

Employee assistance

Discounts

Career development

Onsite parking

Dress down Fridays

Job summary

Johnson Controls in Manchester is seeking a skilled Support Technician to join our ADT team. This full‑time, office‑based role on day shifts involves diagnosing alarm faults, using monitoring software, and delivering excellent service to residential and commercial customers.

You’ll work with field engineers to ensure reliable remote connectivity and support career growth within a global leader in building technologies. Competitive salary and bonus apply, with 25 days leave and other benefits.

Qualifications

• Interest in problem-solving.
• Strong communication abilities.
• Ability to explain technical details to non-technical audiences.

Responsibilities

• Diagnose and troubleshoot alarm faults
• Use monitoring and programming software
• Deliver excellent customer service to residential and commercial customers
• Assist field engineers with remote connectivity to alarm systems
• Provide phone-based support to customers and field engineers

Skills

Problem solving

Communication skills

Technical explanation

Job description

Johnson Controls in Manchester is seeking a skilled Support Technician to join our ADT team. This full‑time, office‑based role on day shifts involves diagnosing alarm faults, using monitoring software, and delivering excellent service to residential and commercial customers.

You’ll work with field engineers to ensure reliable remote connectivity and support career growth within a global leader in building technologies. Competitive salary and bonus apply, with 25 days leave and other benefits.