Customer Solutions Technician

Johnson Controls; Sunbury-on-Thames; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Pension

Company van

Uniform

Job summary

Johnson Controls is recruiting Customer Solutions Technicians to install and commission security systems at residential premises in the UK. The role includes intruder alarms, CCTV, doorbells and access control, with full paid training and a company van, uniform and tools.

You will deliver high-quality customer service, develop product knowledge and promote the Johnson Controls brand. A driving license and ability to work at height are essential, with a focus on safety and professionalism.

Qualifications

• Full UK manual driver’s license.
• Ability to carry and climb ladders and work at height.
• Practical skills with hand and power tools.
• Safely and responsibly to avoid injuries and to dispose of equipment properly.
• Reliable, trustworthy and able to work alone or in a team.
• Excellent communication and relationship-building skills.
• Familiar with smartphones/tablets/PCs.

Responsibilities

• Install and commission intruder alarms, CCTV, doorbells and access control systems at residential premises.
• Provide high standard of customer service and build relationships.
• Identify sales opportunities and promote Johnson Controls values.
• Keep accurate records of mileage, expenses, and timesheets.
• Be reliable, self-motivated and able to work independently or in a team.

Skills

Driver's license

Work at height

Hand tools

Power tools

Customer service

Tech literacy

Job description

What you will do

Customer Solutions Technicians are field based and are required to carry out the installation of security products at the premises of our residential customers for our fire & Security brand ADT. These systems include intruder alarm, video doorbell and CCTV systems. Training and certification will be provided as part of ADT’s Customer Solutions Technician development program. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training. In addition to this you will also receive company van, uniform and tools to do the job with a basic salary and competitive incentive scheme. ADT are the name people trust to protect what’s precious to them. We safeguard over 210,000 UK properties and more than 2,000 new customers each month put their faith in us.

How you will do it

Install and commission systems, building upon your knowledge of Intruder Alarms, CCTV, Doorbell and Access Control Systems. Go the extra mile to deliver a high class customer experience by providing a high standard of customer service. Problem solving whilst building customer relationships and identifying sales opportunities from which you can earn personal reward. Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team. Promotion of JCI as a market leader, with a positive brand image, by presenting customers with a positive image of JCI employees through your behaviour's (in accordance with Johnson Controls values). Ability to keep accurate records, comprehensive mileage and expenses documentation and timesheets. Able to undertake other reasonable duties as requested by line manager.

What we look for

• Full UK manual driver’s license.
• Have the ability to carry and climb ladders and to work at height.
• Have practical skills to work with hand and power tools.
• Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work returning faulty and unused equipment for correct disposal.
• Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.
• Have excellent communication, relationship building skills and able to exceed customer expectations.
• Be familiar with the use of technology like smartphones, tablets and PCs.
• A security check will be performed once an offer has been made to the successful candidate.
• Preferred Electrical experience/qualifications.
• Previous experience in installing/servicing in a residential environment.

What you will get

• Basic salary plus bonus
• Pension
• Company van, tools, uniform
• Personal development Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.