Technical Support Advisor

Perigon Search; Remote; GBP 27,000 - 30,000; Full time

Job summary

A clean-tech power systems company in the UK is looking for a remote technical support specialist to assist users with system faults and issues. You’ll utilize internal procedures to provide solutions, log cases in Salesforce, and work as part of a dynamic technical team. Ideal candidates will have experience in technical support, strong phone communication skills, and a basic understanding of systems. The position offers a starting salary of £27,000 - £30,000, 25 days holiday, and opportunities for progression.

Benefits

25 days holiday plus bank holidays

Nest pension scheme

Structured onboarding

Progression potential into engineering or build roles

Qualifications

• Experience in technical support, helpdesk, or a call centre role.
• Confident and professional phone manner.
• Comfortable following diagnostic steps and thinking logically.
• Basic technical aptitude - you're not an engineer, but you know your way around a system.
• Familiarity with Salesforce or other CRM platforms is a bonus.
• Backgrounds in broadband, telecoms, utilities or smart energy support are a strong match.

Responsibilities

• Taking calls from users reporting system faults.
• Using internal SOPs to guide them through resolution steps.
• Logging and tracking issues in Salesforce.
• Checking system performance using dashboards like Victron.
• Escalating to engineers when a remote fix isn’t possible.
• Booking routine maintenance visits.
• Pulling system data for performance reporting.

Skills

Technical support experience

Professional phone manner

Logical thinking

Basic technical aptitude

Familiarity with Salesforce

Job description

Tired of shift rotas, meaningless KPIs, and telling customers to switch it off and on again?

This role is different. You’ll be working on real-world problems - remotely supporting a UK-wide fleet of energy units that power construction sites, infrastructure projects, and events. When something goes wrong, you’re the one who gets it sorted (without anyone needing to drive across the country).

What’s on offer

• £27,000 - £30,000 starting salary, depending on experience
• Monday to Friday, 40 hours per week - two fixed shifts: 07:00 -15:00 or 09:00 -17:00
• 25 days holiday plus bank holidays
• Nest pension scheme
• Structured onboarding and documented SOPs
• Progression potential into engineering or build roles (based on performance)

What you’ll be doing

• Taking calls from users reporting system faults
• Using internal SOPs to guide them through resolution steps
• Logging and tracking issues in Salesforce
• Checking system performance using dashboards like Victron
• Escalating to engineers when a remote fix isn’t possible
• Booking routine maintenance visits
• Pulling system data for performance reporting

You’ll be based in the company’s control hub, working as part of a small technical team.

About the company

You’ll be joining a UK business that designs, builds and runs clean-tech power systems used on high-demand, off-grid sites. They manage their own fleet, run a central control room, and fix 90% of issues remotely - no engineer needed. It’s structured, growing, and a solid way out of reactive call centre work.

What you’ll need

• Experience in technical support, helpdesk, or a call centre role
• Confident and professional phone manner
• Comfortable following diagnostic steps and thinking logically
• Basic technical aptitude - you're not an engineer, but you know your way around a system
• Familiarity with Salesforce or other CRM platforms is a bonus
• Backgrounds in broadband, telecoms, utilities or smart energy support are a strong match

Next steps

If this sounds like it fits, send over whatever CV you’ve got handy - it doesn’t need to be perfect. Everyone gets a response.