Technical Support-2

Balance Innovations; Crickhowell; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Full job training

Career progression

Pension program

Wellness program

Life insurance

Job summary

NoteMachine is recruiting for Technical Support to be a driving force behind keeping ATMs running across the UK. The role covers 48 hours per week in a 4 on 4 off shift pattern, with in-house training to become the expert behind the connections that keep our machines online.

You will join a team focused on customer support and hands-on troubleshooting, with clear opportunities for development. We offer full job training, career progression, a pension program, wellness support, life insurance,

Job description

Join Our Technical Support Team! Are you looking for a thrilling new challenge that combines learnt technical skills, teamwork, and real-world impact? If so, we have the role for you! At NoteMachine, we're on the hunt for Technical Support to be one of the driving force behind our mission to deliver cash when and where it's needed most. In this role you will be working 48 hours a week 4 on 4 off shift patterns. With our in-house training, you'll become the expert behind the connections that keep our ATMs running smoothly across the UK.

Day in the Life

As a Technical Support, your days are dynamic, covering everything from basic router configurations to troubleshooting network faults. You'll be a valued member of the go-to team for our internal and external customers, resolving technical issues with your learnt expertise and precision. Whether you're on the phone with one of our engineers or diving into spreadsheets, your role is pivotal in our operations division.

The Right Fit

We're looking for a team player with an eye for detail and a passion for learning. No advanced experience is necessary; we're committed to providing top-notch training in an environment where your contributions have a direct impact on our daily operations. A good telephone manner and experience working on a helpdesk in the past is desirable but not certainly not essential.

What's in it for you?

At NoteMachine we pride ourselves on the benefits that we can offer our staff. So, in return for your hard work and professionalism we offer:

• Full job training with career progression and development opportunities
• 21 days annual leave increasing to 22 days after a years’ service respectively
• Salary Sacrifice Pension Program with higher take-home pay and contributions
• Employee wellness program offering free confidential counselling service
• Life insurance scheme (4x annual salary)
• Store discounts with top brands (after 12 months)
• Sickness insurance program (after 12 months)
• Medicash access

Build a Career with Purpose at Brink's

For over 165 years, Brink's has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve - powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink's partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind. At Brink's, we operate in more than 100 countries, across cultures and languages, yet we're one team - committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact. No matter which business area or country you are located, Brink's offers a place to build a meaningful career. Here, you'll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger. We believe in doing what's right, working together, and striving for excellence. If you're looking for a career that combines purpose with performance, Brink's is the place for you.

Brink's is proud to be an equal opportunity employer. If you need reasonable accommodations/adjustments during the hiring process, please let your recruiter know—we're here to support you every step of the way.