Processing Systems Engineer

Balance Innovations; Crickhowell; Remote; GBP 45,000 - 65,000; Full time

Job summary

Brink's is seeking a Processing Systems Engineer to support and enhance our ATM switching platform and related payment applications. This hands-on role focuses on high availability, performance, and compliance with SLAs, working with internal teams and suppliers.

You will implement features, carry out maintenance, develop scripts (SQL, batch jobs), prepare configurations, and uphold GDPR/ISO 27001 standards.

Qualifications

• Essential GCSEs with English and Maths.
• Essential Degree in IT, Computer Science, or related discipline.
• Experience working with external suppliers (phone, video conferencing, or in person).
• Professional and confident communication skills.

Responsibilities

• Manage, support, and enhance the ATM switching platform and related payment applications.
• Implement new features and system improvements in line with business requirements (including out-of-hours support).
• Collaborate with internal teams and external suppliers to define requirements, test deliverables, and deploy changes.
• Provide operational support to ensure platform performance meets SLAs.
• Carry out scheduled maintenance to ensure system stability and availability.
• Develop and maintain scripts (SQL, batch jobs, or software) to support system functionality.
• Prepare and maintain ATM downloads, configurations, and screen updates.
• Act as a technical point of contact for internal stakeholders, supporting excellent customer service.
• Identify areas for improvement and contribute to continuous enhancement initiatives.
• Travel within the UK or internationally on occasion, as required.

Skills

Communication skills

Supplier management

Education

GCSEs including English and Maths

Degree in IT/Computer Science

Tools

Microsoft SQL Server

HTML

Job description

Processing Systems Engineer Full-time | 40 hours per week | Remote

About the Role

We are seeking a skilled and motivated Processing Systems Engineer to join our Processing Systems team. In this role, you will be responsible for supporting and enhancing our ATM switching platform and related payment applications, ensuring high availability, performance, and compliance with agreed service levels. Working closely with internal stakeholders and third-party suppliers, you’ll help deliver new features, resolve technical issues, and contribute to the ongoing improvement of critical payment systems that support a growing business. This is a hands‑on technical role offering exposure to complex payment technologies, supplier collaboration, and opportunities to develop specialist expertise within the ATM and payments environment.

Key Responsibilities

• Manage, support, and enhance the ATM switching platform and related payment applications
• Implement new features and system improvements in line with business requirements (including out-of-hours support where required)
• Collaborate with internal teams and external suppliers to define requirements, test deliverables, and deploy changes
• Provide operational support to ensure platform performance meets agreed SLAs
• Carry out scheduled maintenance to ensure system stability and availability
• Develop and maintain scripts (SQL, batch jobs, or software) to support system functionality
• Prepare and maintain ATM downloads, configurations, and screen updates
• Act as a technical point of contact for internal stakeholders, supporting excellent customer service
• Identify areas for improvement and contribute to continuous enhancement initiatives
• Participate in an out-of-hours on-call rota
• Maintain accurate technical documentation
• Support the training and integration of new and existing team members
• Ensure compliance with GDPR and Information Security standards (ISO 27001)
• Travel within the UK or internationally on occasion, as required

Skills, Qualifications & Experience

• Essential Minimum of five GCSEs (A*–C or equivalent), including English and Maths
• Essential Degree in IT, Computer Science, or a related technology discipline
• Essential Experience working with external suppliers (phone, video conferencing, or in person)
• Professional and confident communication skills
• Desirable Experience with payment switch technologies (e.g. Authentic, Postilion, BASE24, Tango)
• Desirable Knowledge of ATM hardware and software
• Desirable Experience with NDC downloads and HTML
• Desirable Understanding of payment protocols such as Visa, Mastercard, ISO8583, LINK, or similar
• Desirable Experience supporting Windows-based environments
• Desirable Working knowledge of Microsoft SQL Server or equivalent databases

Why Join Us?

• Opportunity to work with industry-critical payment and ATM technologies
• Exposure to enterprise-scale systems and supplier partnerships
• Supportive team environment with opportunities to learn and grow
• Varied role combining technical delivery, operational support, and continuous improvement
• Build a Career with Purpose at Brink's

For over 165 years, Brink's has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve-powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink's partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind. At Brink's, we operate in more than 100 countries, across cultures and languages, yet we're one team—committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact. No matter which business area or country you are located, Brink's offers a place to build a meaningful career. Here, you'll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger. We believe in doing what's right, working together, and striving for excellence. If you're looking for a career that combines purpose with performance, Brink's is the place for you.

Brink's is proud to be an equal opportunity employer.

If you need reasonable accommodations/adjustments during the hiring process, please let your recruiter know we’re here to support you every step of the way.