Field Service Engineer - Hull

Balance Innovations; Crickhowell; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Onboarding bonus

Performance bonus

Company van and tools provided

Pension scheme

Job summary

NoteMachine, part of the BRINK’s group, is seeking a Field Service Engineer to service ATMs across the UK. You will perform maintenance, diagnose issues, and deliver exceptional customer service while traveling on a 4-on/4-off pattern.

A strong electro-mechanical background and a valid UK driving licence are essential. The role offers onboarding and performance bonuses, company van with fuel, tools, and uniform, plus extensive benefits and career development within a global leader in secure

Qualifications

• Field Service Engineering experience with electro-mechanical systems.
• ATM experience is a plus but not required.
• Ability to travel and work weekends/holidays on rotation.
• Valid UK driving licence (max 6 points).
• Clear, confident communication and customer service skills.

Responsibilities

• Perform second-line break-fix and preventive maintenance on ATMs (Triton, Wincor, NCR).
• Collaborate with customers to identify and resolve technical issues and ensure on-time, in-full machine provisioning.
• Document all service transactions and maintain detailed repair/replacement records.
• Stay up-to-date with product knowledge and industry trends through training.
• Conduct quality control checks to meet company standards.

Skills

Field Service Engineering

Electro-mechanical systems

ATM experience

UK driving licence

Problem solving

Customer service

Travel on rotation

Job description

Job description 4 on 4 off - Field Service Engineer - Hull Location: Field-Based Salary: Competitive Starting + Up To £1,000 Onboarding Bonus + Bonuses Company: NoteMachine (A BRINK’s Company) Shifts: 4 Days On / 4 Days Off | 09:00 – 20:30

As a Field Engineer at NoteMachine – You will be a Key Player in the Future of Cash Access Join us at NoteMachine and take your engineering career to the next level — with real rewards, real opportunities, and be a part of Brink’s, a global leader within the industry.

Who Are We?

We’re NoteMachine, one of Europe’s top ATM providers – moving over £10 billion in cash annually, with over 14, 000, machines in our ATM network, covering all of the UK. We work with national retailers, leisure venues, and local businesses to deliver smart, secure, and seamless cash access. We’re part of the global BRINK’s network – operating in 100+ countries with 59,000+ employees – giving our team the opportunities which come from working within an international company, while staying agile and fast-moving to really make an impact every day.

The Opportunity

As we continue to expand and build our national engineering base, the lookout for a Field Service Engineer who’s hands‑on, people‑savvy, and ready to tackle real‑world tech challenges across our ATM network. Whether you're experienced with ATMs or skilled in electro‑mechanical repair, if you’re a sharp problem solving, solution finding, a master on the tools and great with customers, this role could be the perfect fit.

Standout Benefits & Perks

• Up to £1,000 onboarding bonus (dependent on experience and paid on passing probation)
• Performance Bonus – you meet your calls and targets and you could be looking forward to receiving a discretionary additional bonus
• Company van, fuel, tools & fitted uniform provided – you can also use the van for personal use as long as you follow the HMRC guidelines.
• 4-on / 4-off shift pattern – providing you with consistency & work‑life balance
• Full training and ongoing development
• 22 days holiday, rising to 23 days in the annual leave year after your first anniversary.
• Medicash private healthcare & wellness benefits
• Salary sacrifice pension scheme for higher take‑home pay
• Life insurance – 4 x salary cover
• Company Sickness Policy (CSP)
• Group Income Protection Scheme – subject to qualifying criteria
• Strong career growth opportunities in a growing business

What You’ll Do

• Perform second‑line break‑fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
• Collaborate with customers to identify and resolve technical issues to fit with their service requirements and enable on time in full machine provision.
• Provide excellent customer service, ensuring that all customers and stakeholders are treated with respect and professionalism.
• Accurately document all service transactions and keep detailed records of any repairs or replacements performed.
• Stay up‑to‑date with the latest product knowledge and industry trends through ongoing training and professional development.
• Conduct quality control checks to ensure that all repairs and replacements meet company standards.

What You’ll Need

• Field Service Engineering experience with electro‑mechanical systems
• ATM experience is ideal but not essential
• A drive to deliver on your daily calls, and fix things right first time.
• A valid UK driving licence (max 6 active points)
• A methodical, problem‑solving mindset
• Clear, confident communication & customer service skills
• Willingness to travel and work weekends/holidays on rotation
• No live or spent , IVAs, or bankruptcies in the last 10 years

Build a Career with Purpose at Brink’s

For over 165 years, Brink’s has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve—powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink’s partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind. At Brink’s, we operate in more than 100 countries, across cultures and languages, yet we’re one team—committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact. No matter which business area or country you are located, Brink’s offers a place to build a meaningful career. Here, you’ll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger. We believe in doing what’s right, working together, and striving for excellence. If you’re looking for a career that combines purpose with performance, Brink’s is the place for you.

Brink’s is proud to be an equal opportunity employer.

If you need reasonable accommodations/adjustments during the hiring process, please let your recruiter know—we’re here to support you every step of the way.