Field Service Engineer - Plymouth

Balance Innovations; Crickhowell; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Company vehicle provided

Full uniform

Tool kit provided

Life insurance (x3 salary)

Sickness insurance after 12 months

Store discounts and cashback

Employee wellness programme

Job summary

Brink’s is seeking a friendly ATM Field Service Engineer to join the engineering team. You will perform maintenance and break-fix on ATMs across trusted brands, while delivering outstanding service and keeping thorough records of repairs and visits.

The role requires strong technical skills, a valid UK driver’s license, and the ability to work independently. Weekend availability and professional development are part of the job, with full benefits after probation.

Qualifications

• Experience in field service engineering; ATM experience desirable.
• Valid UK driver’s license with limited points.
• Strong technical and problem-solving skills.
• Excellent customer service and communication skills.

Responsibilities

• Perform second-line break-fix and preventive maintenance on ATMs (Triton, Wincor, NCR).
• Collaborate with customers to identify and resolve issues promptly.
• Provide professional customer service with respect and courtesy.
• Document all service transactions and repairs accurately.
• Stay updated with product knowledge and industry trends via training.

Skills

Field service engineering

ATM troubleshooting

Customer service

Problem solving

Independent work

Education

Electronics background

Tools

Vehicle maintenance tools

Diagnostic equipment

CRM software

Job description

Job Title: Field Service Engineer - Plymouth Location: Swindon Contract Type: Full-time, 4 on 4 off Department: Engineering Reports to: Ian Pratt (REM) Description

We are seeking a friendly and customer-oriented ATM Service Engineer to join our dedicated operations team. In this role, you will be responsible for providing exceptional technical support and troubleshooting services for our customers. If you have a passion for electronics, a knack for problem-solving, and a commitment to delivering top-notch customer service, we want to hear from you!

Responsibilities

• Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
• Collaborate with customers to identify and resolve technical issues in a timely manner
• Provide excellent customer service, ensuring that all customers are treated with respect and professionalism
• Accurately document all service transactions and keep detailed records of any repairs or replacements performed
• Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development
• Conduct quality control checks to ensure that all repairs and replacements meet company standards

Requirements

• Experience Field Service Engineering background. experience on ATM's would be desirable.
• Valid UK driver's license with no more than 6 active points at the time of hire.
• Strong technical and problem-solving skills
• Excellent customer service and communication skills
• Ability to work well independently
• Detail-oriented with strong organizational skills
• Flexibility to work on weekends and holidays as needed
• No live CCJs, IVAs, or bankruptcy declarations.

Benefits

• Annual leave entitlement of 21 days for 4 on 4 off - this increases with length of service.
• Full uniform provided.
• Full Tool Kit provided.
• Company vehicle provided (small to mid-sized panel van).
• Comprehensive job training.
• Life insurance scheme (x 3 annual salary).
• Sickness insurance after 12 months of service.
• Store discounts and cashback with top UK brands after 12 months of service.
• Employee wellness programme, including 24hr confidential counselling and more.

Working Hours

• 4on 4 off

Build a Career with Purpose at Brink’s For over 165 years, Brink’s has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve—powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink’s partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind. At Brink’s, we operate in more than 100 countries, across cultures and languages, yet we’re one team—committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact. No matter which business area or country you are located, Brink’s offers a place to build a meaningful career. Here, you’ll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger. We believe in doing what’s right, working together, and striving for excellence. If you’re looking for a career that combines purpose with performance, Brink’s is the place for you. Brink’s is proud to be an equal opportunity employer. If you need reasonable accommodations/adjustments during the hiring process, please let your recruiter know—we’re here to support you every step of the way.