Field Service Engineer

Balance Innovations; Crickhowell; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Onboarding bonus

Performance bonus

Company van

Fuel card

Tools provided

Wellbeing benefits

Pension

Life Assurance

Sick pay

Income protection

Job summary

NoteMachine, part of the Brink’s Group, seeks a Field Service Engineer to maintain and repair our nationwide ATM network, ensuring uptime and exceptional customer service. You’ll work in the field with a focus on safe, efficient fault diagnosis and repairs.

The role requires electro-mechanical experience, a full UK driving licence, and willingness to travel. A competitive starting salary and a comprehensive benefits package are provided, including onboarding and performance bonuses.

Qualifications

• Previous Field Service Engineering experience involving electro-mechanical equipment
• Strong fault-finding and problem-solving skills
• Proactive approach to delivering excellent service
• Full UK driving licence with no more than 6 active penalty points
• Excellent communication and customer service skills
• Willingness to travel within your designated region
• Flexibility to work weekends and bank holidays on a rota basis
• Resident within the LE postcode area
• Able to pass financial and background screening requirements

Responsibilities

• Carry out second-line break-fix repairs and preventative maintenance across our ATM estate, including Triton, NCR and Wincor machines
• Diagnose faults and resolve technical issues efficiently and safely
• Deliver high levels of customer service during every site visit
• Work closely with customers to minimise downtime and maintain service performance
• Accurately record repairs, parts usage, and service activity
• Complete quality checks to ensure repairs meet company standards
• Participate in ongoing technical and professional development training
• Ensure compliance with company procedures, health & safety standards, and security protocols

Skills

Field service engineering

Fault-finding

Customer service

Driving licence

Job description

Field Service Engineer

Location: Leeds - Field-Based Salary: £39,353 + Up to £1,000 Onboarding Bonus + Performance Bonus Company: NoteMachine (A Brink’s Company)

Join NoteMachine and Help Power the UK's Cash Network At NoteMachine, our Engineers are at the heart of what we do. Every day, they keep thousands of ATMs operating reliably, ensuring communities, retailers, and businesses across the UK have access to cash when they need it most. As part of Brink’s, a global leader in secure logistics and cash management, you'll join a business that combines the backing of an international organisation with the agility and culture of a growing UK operation. If you're a hands-on Engineer with strong fault-finding skills, a customer-focused approach, and a passion for solving technical challenges, we'd love to hear from you.

About NoteMachine

We're one of Europe's leading ATM providers, processing over £10 billion in cash annually through a network of more than 14,000 ATMs across the UK. Serving national retailers, leisure venues, convenience stores, and independent businesses, we deliver secure, reliable, and innovative cash access solutions nationwide. As part of the Brink’s Group, operating in over 100 countries with more than 59,000 employees worldwide, we offer the stability and opportunities of a global organisation, alongside the chance to make a real impact every day.

Why Join Us?

We believe in looking after our Engineers by offering a balanced and sustainable approach to scheduling.

Work-Life Balance That Works

Shorter Working Week: 44-hour working week across a 7-day period, reduced from our previous 47-hour schedule. Advanced Rota Planning: Receive your working schedule at least 2 weeks in advance, helping you balance work, family, and personal commitments. Structured Shift Coverage: A fair and transparent approach to weekend and bank holiday working.

Benefits & Rewards

• £36,419 starting salary
• Up to £1,000 onboarding bonus (dependent on experience and payable on successful completion of probation)
• Performance bonus scheme
• Company van, fuel card, tools and fitted uniform provided
• Personal use of company vehicle in line with HMRC guidelines
• Comprehensive training programme and ongoing development opportunities
• Medicash healthcare and wellbeing benefits
• Salary sacrifice pension scheme
• Life Assurance at 4x annual salary
• Company Sick Pay Scheme
• Group Income Protection Scheme (subject to eligibility)
• Genuine career progression opportunities within NoteMachine and Brink’s

The Role

As a Field Service Engineer, you'll be responsible for maintaining and repairing our nationwide ATM network, ensuring maximum uptime and exceptional service for our customers. Working independently in the field, you'll combine technical expertise with excellent customer service to deliver a first-class experience.

Key Responsibilities

• Carry out second-line break-fix repairs and preventative maintenance across our ATM estate, including Triton, NCR and Wincor machines
• Diagnose faults and resolve technical issues efficiently and safely
• Deliver high levels of customer service during every site visit
• Work closely with customers to minimise downtime and maintain service performance
• Accurately record repairs, parts usage, and service activity
• Complete quality checks to ensure repairs meet company standards
• Participate in ongoing technical and professional development training
• Ensure compliance with company procedures, health & safety standards, and security protocols

About You

We're looking for someone who is technically capable, customer-focused, and motivated to get things right first time.

Essential Requirements

• Previous Field Service Engineering experience involving electro-mechanical equipment
• Strong fault-finding and problem-solving skills
• A proactive approach to delivering excellent service
• Full UK driving licence with no more than 6 active penalty points
• Excellent communication and customer service skills
• Willingness to travel within your designated region
• Flexibility to work weekends and bank holidays on a rota basis
• Resident within the LE postcode area
• Able to pass financial and background screening requirements

Desirable Experience

• Experience working with ATM equipment
• Experience within cash handling, retail technology, self-service, vending, gaming, EPOS or similar electro-mechanical environments

Build Your Future with NoteMachine

This is more than a Field Service Engineer role. It's an opportunity to join a trusted national business, backed by a global organisation, where your skills are valued, your development is supported, and your work makes a genuine difference every day.

Build a Career with Purpose at Brink’s

For over 165 years, Brink’s has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve—powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink’s partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind. At Brink’s, we operate in more than 100 countries, across cultures and languages, yet we’re one team—committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact. No matter which business area or country you are located, Brink’s offers a place to build a meaningful career. Here, you’ll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger. We believe in doing what’s right, working together, and striving for excellence. If you’re looking for a career that combines purpose with performance, Brink’s is the place for you.

Equal Opportunity

Brink’s is proud to be an equal opportunity employer. If you need reasonable accommodations/adjustments during the hiring process, please let your recruiter know—we’re here to support you every step of the way.