Technical Supervisor - MOD NIHL

Davies; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading legal services firm seeks a Technical Supervisor in Birmingham to supervise and support a team handling MOD NIHL matters. The role involves ensuring compliance with legal standards, providing training, and maintaining a caseload of claims. Ideal candidates will have a deep knowledge of disease claims litigation and excellent communication skills. Benefits include a competitive incentive plan, health care cash plan, and generous holiday allowance.

Benefits

Davies Incentive Plan

25 days holiday per year

Simply Health Care Cash Plan

24/7 online GP and mental health support

Death In Service after 1 year's service

Pension Contribution

Employee Volunteering Programme

Cycle to Work Scheme

Gym Flex

Discounted Gourmet Society Membership

Qualifications

• Experience in the file handing of disease claims is essential.
• Technical sign-off on litigated NIHL matters of £150K FA 250K HA is required.
• Excellent listening and communication skills are essential.

Responsibilities

• Provide supervision and training to their team.
• Handle a reduced caseload.
• Ensure compliance with benchmarks and quality of delivery.
• Review client complaints and resolve issues.
• Complete projects to improve operating practices.

Skills

Experience in the file handing of disease claims

Technical sign-off on litigated NIHL matters

Proficient in all stages of the litigation process

Excellent listening skills

Leadership in insurance/legal projects

Identifying learning requirements

Proficient in MS Office

Tools

Case/Claims Management system

Job description

Technical Supervisor - MOD NIHL

Department: Legal

Employment Type: Permanent - Full Time

Location: Birmingham

Description

The Technical Supervisor will lead the team to meet the technical development objectives set for the team and each individual within the team. The Technical Supervisor’s role will involve providing supervision, technical support and training to the team.

The Team Supervisor will also maintain a caseload of MOD NIHL matters.

Key Responsibilities

• Provide supervision, training and technical support to their team.
• To continue to handle a reduced caseload.
• Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery
• Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
• Ensure effective communication with the team at all times
• Assist with reviewing client complaints, taking action to resolve issues as swiftly and effectively as possible
• Complete projects and process updates in order to improve current operating practices or to address specific client issues.
• To ensure compliance with the SRA Code of Conduct 2019

Skills, Knowledge & Expertise

The successful applicant will ideally have the following skills:

• Experience in the file handing of disease claims (Essential)
• Technical sign-off on litigated NIHL matters £150K FA 250K HA (Essential)
• Proficient in all stages of the litigation process of disease claims (Essential)
• Excellent listening and verbal communication skills
• Demonstrate some prior experience of
• Successfully leading a project or a team to deliver on outcomes in insurance/legal sector (Desirable)
• Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability (Desirable)
• Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system.

Job Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation