Technical Services Leader

Daniel Owen Ltd; Wakefield; On-site; GBP 27,000 - 33,000; Full time

Job summary

Daniel Owen Ltd is seeking a Technical Administration Manager to join our facilities management team in Wakefield. You will coordinate planned and reactive maintenance, manage the CAFM system and support the engineering team to deliver a compliant and efficient estates service in a busy healthcare environment.

This role requires experience of CAFM, maintenance planning and working within regulated estates. You will manage contractors, maintain records and produce KPI reports to support service

Qualifications

• Previous experience using a CAFM system.
• Experience coordinating planned and reactive maintenance.
• Strong knowledge of PPM scheduling and maintenance service-level agreements.
• Experience working within a healthcare, hospital or similarly regulated environment.
• Previous experience managing contractors and subcontractors.
• Good IT skills, including Microsoft Office.
• Strong written and verbal communication skills.
• A customer-focused approach and the ability to build effective working relationships.
• Good problem-solving and negotiation skills.
• A general understanding of mechanical and electrical building services.

Responsibilities

• Manage and maintain the technical administration filing structure.
• Take ownership of the site's CAFM system, ensuring tasks are recorded, scheduled and updated.
• Ensure reactive maintenance is completed in line with SLAs.
• Coordinate planned preventative maintenance and allocate work to engineers.
• Maintain asset, compliance, maintenance and contractor records.
• Produce regular reports covering service delivery, performance and KPIs.
• Support the engineering team with maintenance planning and issue resolution.
• Coordinate staff rotas, attendance, inductions, security passes and development plans.
• Monitor subcontractors working across the estate.
• Assist with permits to work, site access, keys, passes and safe systems of work.
• Ensure contractors follow site procedures.
• Monitor compliance with health, safety and environmental regulations.
• Provide coaching and training support to colleagues.
• Provide occasional out-of-hours cover.

Skills

CAFM system

Maintenance coordination

PPM scheduling

Healthcare environment

Contractor management

M&E building services

Data reporting

MS Office

Communication skills

Problem-solving

Job description

Technical Support Leader

Location: Wakefield

Salary: £30,000 per annum

Hours: Monday to Friday

Sector: Facilities Management/Healthcare Estates

We are recruiting for a Technical Administration Manager to join an established facilities management company supporting a busy healthcare estate in Wakefield.

This is a varied role responsible for coordinating planned and reactive maintenance, managing the site's CAFM system and supporting the engineering team to deliver a compliant and efficient estates service.

Key Responsibilities

• Manage and maintain the technical administration filing structure.
• Take ownership of the site's CAFM system, ensuring planned and reactive maintenance tasks are accurately recorded, scheduled and updated.
• Ensure reactive maintenance is completed in line with agreed service-level agreements.
• Coordinate planned preventative maintenance and allocate work to the appropriate engineers and operatives.
• Maintain accurate asset, compliance, maintenance and contractor records.
• Produce regular reports covering service delivery, performance, outstanding works and KPIs.
• Support the engineering team with maintenance planning and the resolution of operational issues.
• Coordinate staff rotas, timesheets, attendance, inductions, security passes and development plans.
• Manage and monitor subcontractors working across the estate.
• Assist with permits to work, site access, keys, passes and safe systems of work.
• Ensure third-party contractors follow all relevant site procedures.
• Monitor compliance with health, safety and environmental regulations.
• Support inspections, risk assessments and health and safety training.
• Work closely with internal teams and the customer to resolve queries quickly and effectively.
• Provide coaching and training support to colleagues where required.
• Ensure all quality systems, contractual procedures and reporting requirements are followed.
• Provide occasional out-of-hours cover for sickness when required.

About You

• Previous experience using a CAFM system
• Experience coordinating planned and reactive maintenance.
• Strong knowledge of PPM scheduling and maintenance service-level agreements.
• Experience working within a healthcare, hospital or similarly regulated environment.
• Previous experience managing contractors and subcontractors.
• A general understanding of mechanical and electrical building services.
• Experience planning technical works and coordinating multiple engineers or operatives.
• Good working knowledge of health and safety legislation.
• Strong attention to detail and the ability to prioritise competing workloads.
• Confidence working with large amounts of data and producing accurate reports.
• Good IT skills, including Microsoft Office.
• Strong written and verbal communication skills.
• A customer-focused approach and the ability to build effective working relationships.
• Good problem-solving and negotiation skills.

The Opportunity

This is an important position within the estates team, helping to ensure that planned and reactive maintenance is delivered safely, compliantly and within the required timescales.

It would suit an experienced Technical Administrator, CAFM Coordinator, Maintenance Planner, Helpdesk Team Leader or Estates Coordinator who is comfortable working within a fast-paced and highly regulated environment.