Maintenance Supervisor

Thorn Baker Facilities Management; Oxford; On-site; GBP 37,000 - 51,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Pension scheme

Life assurance

Healthcare benefits

Employee discount platform

Cycle to Work scheme

Ongoing training and development

Job summary

Thorn Baker Facilities Management seeks a Maintenance Supervisor (Technical) based on site to lead maintenance teams across our site. You will oversee reactive and planned maintenance, drive safety compliance, and manage contractors to deliver high-quality service on time.

The role requires strong technical background in Building Services, with supervisory experience and CAFM/IT proficiency. A Level 3 in Plumbing or Electrical is preferred; a UK driving licence is essential.

Qualifications

• City & Guilds Level 2 or equivalent in a relevant trade.
• Experience in maintenance supervision or team leadership.
• Technical knowledge in Electrical, Mechanical, Plumbing or Building Services.

Responsibilities

• Lead maintenance team and contractors to deliver reactive and planned works.
• Manage on-site delivery with safety and compliance at the forefront.
• Oversee site inspections, asset performance and service quality.

Skills

Leadership

Team management

Safety & compliance

Problem solving

IT literacy

Education

City & Guilds Level 2 (or equivalent)

Full UK Driving Licence

Building services knowledge (Electrical/Mechanical)

Tools

CAFM systems

MS Office

Job description

Maintenance Supervisor (Technical) must have Level 2 in Plumbing or Electrical

Location: Site Based

Reports To: General Manager

Hours: Monday - Friday, 8:00am - 5:00pm (with participation in an on-call rota where applicable)

Salary - £44,000

About the Role

Are you an experienced Maintenance Supervisor with a strong technical background in facilities management, building services, or property maintenance? Do you thrive in a fast-paced environment where safety, service excellence, and team leadership are key?

We are looking for a proactive and hands-on Maintenance Supervisor (Technical) with a Level 3 in Plumbing or Electrical to oversee the day-to-day delivery of maintenance services across our site. Reporting to the General Manager, you will lead maintenance teams and contractors, ensuring reactive, planned, and statutory maintenance activities are completed safely, efficiently, and to the highest standards.

This is an excellent opportunity for a motivated professional who enjoys leading teams, driving continuous improvement, and delivering exceptional customer service.

Salary & Benefits

• Competitive salary
• 25 days holiday plus bank holidays
• Pension scheme
• Life assurance
• Healthcare benefits
• Employee discount platform
• Cycle to Work scheme
• Ongoing training and development opportunities
• Career progression within a growing organisation

Key Responsibilities

Leadership & Team Management

• Lead, motivate, and develop the maintenance team to deliver high-quality services.
• Supervise direct reports and contractors, ensuring tasks are completed safely and effectively.
• Support training, mentoring, and development of team members.
• Ensure all personnel maintain the required qualifications and competencies.

Maintenance & Service Delivery

• Manage the delivery of reactive, planned preventative maintenance (PPM), and compliance-related works.
• Work closely with the helpdesk to ensure efficient allocation and completion of maintenance tasks within agreed SLAs.
• Conduct regular site inspections and monitor service standards.
• Identify recurring issues and implement practical solutions to improve asset performance and service delivery.

Health, Safety & Compliance

• Ensure compliance with UK health and safety legislation and company procedures.
• Manage risk assessments, permits to work, and safe systems of work.
• Promote a positive safety culture and lead by example.
• Oversee compliance relating to fire safety, asbestos awareness, water hygiene, and statutory maintenance requirements.

Commercial & Operational Performance

• Support effective resource planning, materials management, and contractor performance.
• Monitor maintenance costs, minimise waste, and improve operational efficiency.
• Assist with stock control and ordering processes.
• Contribute to service improvements and asset optimisation initiatives.

Stakeholder Engagement

• Communicate maintenance activities and service updates effectively.
• Build positive working relationships with clients, residents, contractors, and colleagues.
• Act as a key operational contact and provide support to senior management.

About You

Essential

• City & Guilds Level 2 or equivalent.
• Minimum 2 years' experience in a maintenance supervisory or team leadership role.
• Experience delivering reactive and planned maintenance within a facilities management, property, or building services environment.
• Strong technical knowledge in Electrical, Mechanical, Plumbing, or Building Services disciplines.
• Experience managing contractors and maintenance teams.
• Working knowledge of CAFM systems.
• Understanding of statutory compliance requirements, including fire safety, asbestos, and water hygiene.
• IOSH Managing Safely (or equivalent).
• Relevant technical qualification in Electrical, Mechanical, Plumbing, or Building Services.
• Full UK Driving Licence.
• Strong IT skills, including Microsoft Office applications.

Desirable

• NEBOSH General Certificate.
• 18th Edition qualification.
• Facilities Management or Asset Management qualification.
• Additional compliance certifications including Fire Safety, Asbestos, or Legionella.
• Multi-skilled facilities management experience across several disciplines.

What We're Looking For

• A practical, solutions-focused leader with strong technical credibility.
• Excellent organisational and communication skills.
• A proactive approach to problem-solving and continuous improvement.
• Ability to work under pressure and manage competing priorities.
• Commitment to delivering outstanding customer service and operational excellence.
• Strong focus on safety, compliance, and team development.

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