Technical Coordinator

People Group Limited; Oxford; On-site; GBP 32,000 - 46,000; Full time

Job summary

People Group Limited is seeking a Technical Coordinator to support the Technical Leads and Facilities Management team in coordinating hard services across the client portfolio. This entry-level role offers exposure to building systems, contractor management, statutory compliance and maintenance planning, with mentorship to develop technical expertise.

The position follows a rotating 4 on/4 off shift pattern, covering day and night shifts to ensure 24-hour coverage.

Qualifications

• Experience in hard services or facilities management.
• Strong organisational and communication skills.
• Ability to analyse information and solve problems methodically.
• Willingness to learn and work shifts.

Responsibilities

• Act as the first point of contact for reactive maintenance requests and allocate work orders to service partners.
• Monitor reactive maintenance jobs through to completion with CAFM records.
• Escalate urgent or complex issues to Technical Lead and coordinate remedial actions.
• Maintain accurate technical records, asset information and compliance documentation.
• Assist with tracking statutory inspections and PPMs.

Skills

Hard services experience

Facilities management

Strong communication

Organisational skills

Problem solving

Shift-based work

Education

Mechanical/Electrical Building Services qualification

Tools

CAFM systems

Job description

Job Purpose

The Technical Coordinator will support the Technical Leads and wider Facilities Management team in the coordination, administration and delivery of hard services across the client portfolio.

This role is ideal for an aspiring or newly qualified Mechanical, Electrical or Building Services Engineer looking to develop their technical knowledge and build a career within Facilities Management. The successful candidate will gain exposure to building systems, contractor management, statutory compliance, maintenance planning and technical operations, with guidance and mentorship from experienced technical professionals.

Working Pattern

The role operates on a rotating 4 on / 4 off shift pattern, covering both days and nights:
4 Day Shifts: 7:00am – 7:00pm
4 Days Off
4 Night Shifts: 7:00pm – 7:00am
4 Days OffThis rotation provides 24-hour operational coverage and technical coordination support across the client portfolio.

Main Responsibilities

• Act as the first point of contact for reactive maintenance requests, answering helpdesk calls, logging incidents, assessing priorities and allocating work orders to appropriate service partners.
• Monitor reactive maintenance jobs through to completion, maintaining accurate CAFM records and providing updates to client stakeholders.
• Escalate urgent, complex or business-critical technical issues to the Technical Lead and support the coordination of remedial actions.
• Maintain accurate technical records, asset information and compliance documentation.
• Assist with tracking statutory inspections, planned preventative maintenance (PPM) and compliance requirements.
• Liaise with contractors and service providers regarding quotations, programme updates, maintenance activities and supporting documentation.
• Support the monitoring of supplier performance and service delivery standards.
• Review maintenance reports, statutory certificates, service records and completion documentation.
• Support technical investigations and the resolution of maintenance issues.
• Produce performance reports and technical data for internal and client review.
• Provide coordination and administrative support during technical incidents and escalations.
• Maintain accurate shift handovers to ensure continuity of service between day and night operations.
• Develop knowledge of building systems, including HVAC, electrical infrastructure, mechanical plant and BMS controls.

About You

The ideal candidate will be enthusiastic, organised and motivated to develop a career within technical Facilities Management.

Essential Skills and Experience

• Demonstrable experience within hard services, facilities management, property management, manufacturing, automotive or corporate environments.
• A strong interest in facilities management, building services and technical operations.
• A good understanding of engineering principles and building systems.
• Strong organisational, administrative and time-management skills.
• Excellent communication and interpersonal skills.
• Ability to analyse information and solve problems methodically.
• A proactive approach and willingness to learn and develop.
• Ability to work effectively within a shift-based operational environment.

Desirable Skills and Qualifications

• A qualification in Mechanical Engineering, Electrical Engineering, Building Services or a related engineering discipline.
• Experience gained through an apprenticeship, placement year or technical internship.
• Familiarity with CAFM systems.
• Awareness of health and safety legislation, statutory compliance and safe working practices.
• A basic understanding of HVAC, electrical, mechanical or BMS systems.
• Experience working within a customer-focused environment.

Career Development

This role offers an excellent opportunity to develop a career within technical Facilities Management, gaining practical experience across building services, statutory compliance, contractor management and maintenance operations. Working alongside experienced Technical Leads, the successful candidate will receive ongoing guidance and exposure to technical challenges, with opportunities to develop their skills and progress into more senior technical roles within the organisation