Technical Services Manager

CBW Staffing Solutions Ltd; Liverpool; On-site; GBP 48,000 - 58,000; Full time

Job summary

CBW Staffing Solutions Ltd is recruiting a Technical Services Manager for a large FM contract across Merseyside. You will oversee hard services delivery on a multi-site operation and drive client satisfaction.

The role offers a competitive salary up to £53,000, ongoing training and clear opportunities for progression within a forward-thinking organisation.

You will lead a multidisciplinary team, manage budgets, compliance, and KPIs, and deputise for the Account Manager when required.

Qualifications

• Experience in hard services in a supervisory or higher role for at least three years.
• Experience managing sub-contractors and maintaining standards.
• Ability to report bespoke client/operational information.
• Good working knowledge of standard IT packages.
• Excellent communication and customer service skills.
• Experience with asset management and lifecycle requirements.
• Experience in managing budgets and cost control.
• Experience of statutory compliance and reporting.

Responsibilities

• Manage multi-discipline workforce across sites.
• Oversee day-to-day management of PPM system and processes.
• Control planned and reactive works across sites.
• Manage in-house and subcontractor maintenance operations.
• Procure identified extra/work and manage procurement.
• Manage budgets for the buildings.
• Report monthly service management statistics and KPIs.
• Deputise for Account Manager when needed.
• Ensure technical contract elements meet client requirements.
• Ensure buildings comply with statutory requirements.
• Manage specialists and CAFM system providers.

Skills

People management

Budget management

Contract management

CAFM systems

Data analysis & reporting

Communication skills

Subcontractor management

Life Cycle management

Statutory compliance

Tools

CAFM systems

IT packages

Job description

Technical Services Manager - FM Service Provider - Static - Merseyside - Up to £53,000

Exciting opportunity to join a large Facilities Management business on a multi site contract. CBW are currently recruiting for a Technical Services Manager to oversee the delivery of hard services across this complex and dynamic contract. In return, the company offers a competitive salary of up to £53,000, ongoing training and clear opportunities for career progression within a forward-thinking organisation.

Hours of work

Monday to Friday - 37.5 hours - 08:30am to 16:30pm

Key duties & Responsibilities

• Management of multi discipline workforce.


• Understand the day-to-day management of a PPM system and its process and output.


• Control and manage both planned and reactive works across the site.


• Manage and control both in house and subcontractor maintenance operations across the site for which you are responsible.


• Management of identified Extra works / project work and the procurement process for these works.


• Management of budgets for your respective buildings.


• Report monthly service management statistics and ensure contract KPIs align with contract terms and conditions.


• Deputising for Account Manager in their absence if required.


• Ensure all technical elements of the contract meet the client’s requirements.


• Responsible for the overall compliance for the buildings for which you are responsible.


• Management of specialist service providers for your respective sites or buildings

Applicants for this role must be able to demonstrate the following:

• Experience working within Hard services in a supervisory or higher role for a minimum of three years


• Working knowledge of other services such as support services, Admin, Finance


• Experience of Managing Sub Contractors and maintaining standards.


• Responding to bespoke client/ operational requests for information.


• Ad hoc reporting requirements for management and client to be undertaken.


• Good working knowledge of standard IT packages.


• Excellent communication and customer service skills as well as the ability to build positives.


• Experience of analysis of data and reporting writing.


• Well versed and understand statutory compliance and reporting.


• Experience of Asset Management and CAFM systems.


• Experience of Life Cycle management and requirements.


• Experience of working and adhering to budgets, offering cost effective solutions.


• Previous experience of managing contractors.


• Experience of service delivery


• Ability to communicate both verbally and in writing with all levels of staff and clients.


• Ability to manage and prioritise a demanding and varying workload.